A very good friend of mine used to use a surgery were the chief receptionist was a real sower puss.
He could never get an appointment always booked up and no system in place to book for the following week.
He changed to the surgery I used, could get an appointment usually within 24 hours or book for something routine to suit himself and the staff a few weeks into the future. He started getting the treatment he had needed at last.
Then one morning he went in and our Doctor had a new receptionist, good old sower puss, within weeks no-one could get an appointment, if you asked for one for the following week the only way to do it was to ring or call in after 4.30 on a Friday, even then you would be lucky.
Also, the Doctor didn't have Surgery on a Wednesday, I imagine even Doctors want a day off? Suddenly the reception desk was also closed Wednesdays so no way of making an appointment etc.
I asked at the surgery next door if I could start with them? (My friend didn't).
I'm now back on a system were the Doctor tries to see you within 24 hours, routine appointments can be made in advance and the reception staff are lovely.
I dread the day, if ever it comes, when sower puss turns up behind the desk of this surgery.
