[Revived Red]

Originally Posted by Exile on Spencer St

As I've said before, I've only ever found the folk in the shop/office more than helpful

For the sake of clarity, I cannot agree more. Especially about the shop staff - they are excellent. And Jess was superb in dealing with tickets for the Middlesbrough game.

Problems often arise because of systems rather than people. It is unfair to expect people to cope with systems that are unworkable in practice.