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Chrisr · 15-08-2017, 18:31

All this does not explain why as a S/T holder I couldn't have my regular seat. I was there early and complied with the demands yet for a myriad of reasons I could not have my normal seat. Others in the office buying their tickets could not grasp the reasons either. I Choose to sit where I do as i have problems standing and seeing. so I have picked the best spot for me. I just can't believe it has caused such a problem. This part of the club is a let down to the regular fans as well as visitors who are customers as well. It needs to be sorted out. The OASSC could take this issue on board and work with the club to improve the customer service on offer to all the customers as we are. Fans is just another word for customers. Again I must stress that the staff were as good as could be. The problem is from the top down. As Cashy pointed out the club is being run by non football people who have put good investment into the club in infrastructure yet we fail on many basics of customer care. I will e there for the West Brom Match despite the justifiable moan.

15-08-2017, 18:31	#69
Chrisr Full Member+ Join Date: Jan 2015 Location: GT. Harwood Posts: 749 Liked: 339 times Rep Power: 5295	Re: Tickets for West Brom Match All this does not explain why as a S/T holder I couldn't have my regular seat. I was there early and complied with the demands yet for a myriad of reasons I could not have my normal seat. Others in the office buying their tickets could not grasp the reasons either. I Choose to sit where I do as i have problems standing and seeing. so I have picked the best spot for me. I just can't believe it has caused such a problem. This part of the club is a let down to the regular fans as well as visitors who are customers as well. It needs to be sorted out. The OASSC could take this issue on board and work with the club to improve the customer service on offer to all the customers as we are. Fans is just another word for customers. Again I must stress that the staff were as good as could be. The problem is from the top down. As Cashy pointed out the club is being run by non football people who have put good investment into the club in infrastructure yet we fail on many basics of customer care. I will e there for the West Brom Match despite the justifiable moan.