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Re: Have you been frustrated ….?
Spot on, Margaret, it is very annoying when after waiting ages to get through there is not a real person on the other end. I get very frustrated when I am asked by the robotic voice to say in a few words what my query is. The voice never recognises what I say and I have to repeat and repeat. By then I feel like chucking the phone. I will definitely try your suggestion next time.
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