I agree it's very frustrating;I am in the same position as Pixie;I don't sell games but do sell dvds and we have the same argument time and time again....Child brings "Child's Play 3" to the counter clutching a tenner.My staff then say "have you got an adult with you?That is an 18 cert and I would lose my job if I sell it to you." Mum then appears "Oh it's fine,he's seen worse than that!" You then explain to the parent ;who is now at the front of a growing queue that you cannot physically sell the dvd to her charming offspring and she then hands over the money and gives the child the dvd in the bag!!!!
My staff face immediate dismissal and a £3000 fine if they sell an underage child a certified age dvd;and the Trading Standards Office spend their time sending underage kids into our stores trying to catch us out!
