LOL Debbie, sounds quite worrying for both you & J5B
, blimey thats one fob off you got from the council the amazing thing is about the word of mouth
how does that happen blimey things are bad enough with their computers involved lol. Would a few accro props at least do till they can get someone to accertain the prob
Just hope you both be safe or least land safe while the HBC get their act together quickly although if anything was to happen it would certainly make the headlines & their insurance dept pap their pants
.