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Originally Posted by Madhatter
Once you say your not satisfied with the Quality jambutty, they have to by law give you a refund wether they say it's faulty or not. Thats part of your statutory rights.
Wish there were more like you Jam butty, then perhaps I wouldn't find that 99.9% of the stuff I buy is faulty.
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I dont mean to sound rude Madhatter but i think you are slighlty mislead on that one you cant return everything by law just because you say you are not happy with the quality it all depends on the item, say for instance you bought a swimming pool and on the box it describes the pool perfectly, you take the pool home and you play in it and then you think well actually i thought it was going to be better quality than what it is then you go to return it saying that the quality was not as expected do you think you will get a refund?
I doubt it not on those terms but if the pool was unused in original packaging with your receipt as proof of purchase then you might stand a chance as the pool was not used and it is in saleable condition in most cases there is no refund policy for items which are not fauly only a faulty returns policy, in most cases it would be at the stores discretion if you wanted a refund after 28 days and you had you receipt.
If you are wanting to return items to a shop you should always keep your receipt no matter how small your item or how cheap, your receipt is your proof of purchase how easy would it be for a shopliffter to come into store and steal goods and then at a later date try to return the item? or to buy an item from say ebay at half price and then go and try to take it back to the shop for a full credit refund?
If Jambutty wanted a refund in my shop i would now certainly know it was him as in my 5 years on customer service i have never had anyone come into the shop with a list of things to say and if anyone stood their ground by refusing what was being offered then lets just say site security would be called to remove the offending person out of the shop as for parading around the shop with a tabbard stating they had been the victim of crime well that would be funny!