The law says that goods must be:
Of satisfactory quality - goods must meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price and all other relevant circumstances. The quality of goods includes their appearance and finish, their safety and their durability. Goods must be free from defects, even minor ones, except where these defects have been brought to your attention by the seller (perhaps the goods are being sold as 'shop-soiled').
whether they say it's faulty or not if you take something back because your not satisfied with the quality, your entitled to your money back.
If you take something back that is faulty, they usually try to fob you off with a repair, or replacement, they argue thats all your entitled to. You have the rights to say no, your not satisfied with the quality and want your money back. Once you've said that they have no right trying to fob you off with a repair or replacement. I've been through all this with a video dewoo video recorder and argos, it kept setting the date to 2007 when it was 1999 or osmething like that, argos sent it off, the repair company said there was nothing wrong with it, it came back the same. Dawoo said it was a known fault but it was the bbc sending out the wrong signals via the rugby clock. The bbc said it was dawoo building crap video's. I got my money back and bought a bush. A bush in the hand is
Currys are awkward though, I wouldn't buy from them, they have a terrible reputation for not giving refunds or sorting problems. We had a large microwave grill bought us as a present. It turned out to be jinxed. If I knew the problems it would cause us it would have gone in the skip in it's box.
The keypad kept comong loose, a gap between the membrane and the hard back panel, so you had to press a touch sensitive button in about 6 mm before it would work, the buttons were in effect floating in mid air, curry sent someone out several times to fix it but it returned. in the end they refused to repair it again, refused to swap or refund, and refused the problem existed even though they'd repaired it. Sharp refused to admit it was faulty, and we'd have to pay for an independant tester to prove it.
I still think all this was because we hadn't bought it. If i had the reciept and had took it back to the original shop I'd have probably got it sorted by showing them the problem.
In the end it got pinched, then sold then the thief commited suicide, so god help whoevers got it now
