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Kiwi John · 11-10-2006, 17:06

I used to be in upper management with a very large and successful nationwide retailer.The companies philosiphy was..Customer firstandTake good care of the 'housekeeping' and the results will follow. They did.
My point being that a business must get every little thing running smoothly 'in house' and the operation a pleasant experience for the paying punter.
Once Stanley have mastered the small seemingly trivial things and addressed and made good the larger problems(ie shelter) then they will be in a strong position to successfully expand their customer base-with plenty of repeat business.

Get everything right off the field,no matter how trivial,and then watch things fly.

11-10-2006, 17:06	#40
Kiwi John God Member Join Date: Jun 2006 Location: New Zealand Posts: 7,113 Liked: 930 times Rep Power: 1509330	Re: Ince Or Roof I used to be in upper management with a very large and successful nationwide retailer.The companies philosiphy was..Customer firstandTake good care of the 'housekeeping' and the results will follow. They did. My point being that a business must get every little thing running smoothly 'in house' and the operation a pleasant experience for the paying punter. Once Stanley have mastered the small seemingly trivial things and addressed and made good the larger problems(ie shelter) then they will be in a strong position to successfully expand their customer base-with plenty of repeat business. Get everything right off the field,no matter how trivial,and then watch things fly.