[mantrabooks]

Still no sound

I have had a email from [email protected]

and there sent me the following instructions and I tried them all but to no avail - anybody got any other ideas????



Firstly, we would like to know if you have tried to switch to an alternative stream to determine if it improves your service by clicking on the ‘Options’ button to the right under the video and then selecting Setting1, Setting2 or Setting 3 (and different speeds).

Secondly, please update your Media player following this link in order to reset its settings (even if it's up-to-date)

http://www.microsoft.com/downloads/details.aspx?FamilyID=b446ae53-3759-40cf-80d5-cde4bbe07999&displaylang=en

Then, please follow the below instructions to make sure your Windows Media Player is set up correctly:

Go to the tools menu of your media player, and then go to "Options". In the "performance" tab, check your connection speed. You can select it manually. Secondly, keep the "tools/Options" menu open and go the "Network" tab. Uncheck all boxes except HTTP.

In the: Tools->Options on the performance tab you can try to set your buffer time to as much as 60 seconds. What this means is that the signal will buffer into the computer’s memory for between 1-60 seconds (depending on the setting you choose) before any picture comes through.

Thirdly, could you please click on the following link to test your internet connection speed and send us the results back:

http://bandwidthplace.com/speedtest