Absolute classic ! After 3 emails and a phone call about the bill situation I got a revised statement today saying I was in credit by just over 2 grand !
I obviously then rang up again and said ," do you want to check this and if it's right I 'll have a refund please ! " needless to say it isn't right.they have simply cancelled every payment I have made since 2004 and will now rebill it at the correct rate; I await another statement ! I knew it was way out but that was just ridiculous; the woman on the phone just said " Oh that's a big refund" and then disappeared to talk to her boss ! Shame really I was planning a very elaborate birthday bash with that dosh !
