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claytonender · 07-01-2008, 11:00

I had a problem about 12 months ago when a CD I had ordred from Paly.com didn't arrive. I logged into my Play account and followed the following instructions -

Delivery usually takes 3–5 working days (from date of posting), but we need to wait 21 days before being able to investigate this matter further . If you believe your item has been lost, and 21 days have passed, click the 'View order history' button above, select the item and follow the on-screen instructions.

As it Cd was for a birthday present I didn't want a replacement, thay just credited the money back to my account.

I am assuming the item that has not arrived was ordered direct from Play.com not from Play trade - the instructions for Paly Trade asrea s follows -

Please allow 7 days after the estimated delivery date before reporting an item missing. If you think your item has been lost, and 7 days have passed since the estimated delivery date, click the 'View order history' button above, select the item, and follow the on-screen instructions

I also had to send an item back early last year, and they gave me a full refund on the item and credited me witht he post and packaging as well.

07-01-2008, 11:00	#4
claytonender Senior Member Join Date: Nov 2004 Location: Clayton-le-Moors Posts: 892 Liked: 0 times Rep Power: 272	Re: Problems with Play.com I had a problem about 12 months ago when a CD I had ordred from Paly.com didn't arrive. I logged into my Play account and followed the following instructions - Delivery usually takes 3–5 working days (from date of posting), but we need to wait 21 days before being able to investigate this matter further . If you believe your item has been lost, and 21 days have passed, click the 'View order history' button above, select the item and follow the on-screen instructions. As it Cd was for a birthday present I didn't want a replacement, thay just credited the money back to my account. I am assuming the item that has not arrived was ordered direct from Play.com not from Play trade - the instructions for Paly Trade asrea s follows - Please allow 7 days after the estimated delivery date before reporting an item missing. If you think your item has been lost, and 7 days have passed since the estimated delivery date, click the 'View order history' button above, select the item, and follow the on-screen instructions I also had to send an item back early last year, and they gave me a full refund on the item and credited me witht he post and packaging as well.