[derekgas]

I sent a sat nav back to navman, it had broken, the screen was giving an error message and would not load anything at all, they told us to send it back (it was 10 months old), we did, and they sent a voucher towards a new one (the old one wasn't being made any more) for the value of the original, in the meantime the vastly upgraded model was only the same price as the original, so bought the upgraded one (navman 40i), have another one as well, both are used daily, all day and no trouble, navman seem to be all that you would want in customer service.