[emzy]

I would get trading standards involved, even the threat can sometimes make the retailer do the right thing but if you give them a call, they will advise you the best coure of action to take and what to say to the retailer when you contact them / go into the store. Make sure when you ring trading standards though that you get the reference number for you complaint with them. Then should you get no luck with the retailer go back to ts, give then your ref and they will then take on your case and deal with the retailer on your behalf. (I used to work on customer services for a furniture retailer but I know that the laws regarding warranties etc are not that different and I also know what happens when trading standards get involved lol)