Quote:
Originally Posted by BERNADETTE
It is just typical of a big goverment department!!!
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Nail on head, Bernadette. The IR was always a large department but it was staffed with well-trained people who dealt with income tax and knew proper security proceedures. Now that it's HMRC it's a very large department dealing with much more than income tax, most of it computer dependant, with half the staff it once had and half of them hardly what I would call trained at all.
When you register for online returns it's all done at 1 central office and to get the security codes out to you the operator just presses a button - the computer does the rest. You'd think who ever designed the software would have thought to arrange it that they would be issued on 2 separate days but - obviously not. They don't even have people putting things in envelopes any more, at these centres, it's all done by automation. They call it progress.
