[mickmc]

I agree with Lettie - I always start at the top & work down - always find that customer service dep't don't exist to seriously help you, more often its to prevent them upstairs from finding out whats going on

Every time I have used this method it works wonders; as can also be testified by my daughter, a member of AccyWeb too, who followed my advice and got results

And to help Flymo are owned by Husqvarna, the CEO is called Bengt Andersson and their address is Box 30224, SE-104 25, Stockholm