[jaysay]

I think the thing is that if nobody brings the little things to the attention of the hospital management then everything gust bumps along in the same way. The fact that Bernie's mum din't have her dressing changed has far reaching implications especially with the current scare over MRSA. However, I do agree with Margaret P. when she says that complaints are taken seriously, because the powers that be cannot afford not to in todays climate of media scrutiny.