[Caz]

The system was down when I went in there the other day, maybe that has caused a delay.

A lot of private landlords, especially ones managed by an agent, will expect benefit payments sent direct to them these days and will stipulate that fact before you sign the tenancy. They often expect you to have your claim put in and have proof of such before you get the keys.

If the landlord doesn't request this, it's your choice.