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Re: Refund or not?
Spoke to consumer direct again just now, explained what happened with the letter.
Been advised to send a copy by recorded delivery and give him a deadline of 7days to respond in writing, if he fails to respond (which judging from his past responses is highly likely) then i have to ring them back again.
So for the next 7days there probably wont be much progress to report although i will pop into his shop now and again just to remind him that im not gonna go away :-).
Is it wrong that im looking forward to seeing him suffer?
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