[Margaret Pilkington]

John I know that the NHS is not perfect, and believe me the resources are less now than when I was working, so I can imagine the pressure the staff are under.
However, all that being said, it still doesn't make it right for complaints about the service to be aired on here without the person who is complaining having followed the correct complaints procedure.

It may make the complainant feel better, but it is never ever going to address the cause of the problem...because the hospital doesn't know of this mans dissatisfaction, because he hasn't bothered to tell them.
If he had followed procedures and still not got satisfaction then he is entitled to come on here and rant about it.