Quote:
Originally Posted by webglynne
I didn’t “speak” to anyone but the pharmacy and our surgery I was never in touch with the hospital as I did not know, as clear in my report, that the release notes had not followed the patient out of the hospital until my doctors surgery told me and they would ring about that. I would expect that under such circumstances an alert would be posted and action taken to avoid any further such instance of incompetence taking place.
It should not need anyone at all making a complaint that when such things as release notes can be “mislaid” could the complaint not also be lost in a “black hole”
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need or not it obviously does need someone to complain.
yeh came on wi a fair gripe no question, yeh was informed how to go about things, yeh didn't seem to either like or want to follow the correct procedure, that to me is called "Biting the hand that feeds yeh" glad it wasn't me that told yeh, cos i would now be telling yeh to "Go boil yer head"