Quote:
Originally Posted by Ken Moss
It amazes me that firms still don't realise the enormous frustration that customers feel when they ring up and have difficultly communicating effectively with an operator to whom English may not be the first language. I've switched banks several times in the past few years and the first question I have always asked is whether or not they operate from UK call centres and it's pretty staggering how many are overseas.
I note that 'UK Call Centres' has become a selling point recently but, despite my loathing of automated systems, I still find myself preferring the Train Tracker system when checking rail times after I was told that a journey from Rishton to Preston would take over four hours and I would have to change trains twice. The final straw came when I was asked what the postcode was for Manchester Victoria so that the operator could find it on her system.
I'm sure someone calling from Bombay would be just as impressed with my knowledge of India....
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As soon as I here a foreign voice these days I just hang up, and if I need to contact anyone I just send an email these days