[MargaretR]

I needed to phone Orange broadband service a few days ago when I found my internet connection was down.

The young man was asian, and although his english was fairly understandable, he told me to type a web address - using 0(nought) in places where .(dot) should be, and so the call was prolonged unneccessarily (at my expense) until it dawned on me that his instruction was flawed.