For attention of patients of Myrtle House Surgery
 

I have been to make an appointment for tomorrow (Friday)and been told this is no longer possible, I have to ring at 8am on the morning I want my appointment to see if there is anything available. I could also go to the surgery at 8am and queue.
I asked why they had changed a perfectly good appointment system to this and was told that because they had merged with Oswald medical centre they were adopting their system!
The practice nurse is asking patients to write a letter of complaint to practice manager Ann Faddon, in the hope that if enough people do this they may have to rethink this ridiculous system.
If you are a patient at this surgery, and don't agree with this change, please write to Ann Faddon and express your concerns.

JBx

Re: For attention of patients of Myrtle House Surgery
 

I rang on Monday Last week to book an appointment with Doctor Dixon and was told he had no appointments till Friday 27th June. so I had to book that

Re: For attention of patients of Myrtle House Surgery
 

Haven't had any problems other than the locums we saw - asked for the next appointment to be changed to Dr Dixon - got one 3 days later, but could have called at 0800 hrs and booked one that day.

Re: For attention of patients of Myrtle House Surgery
 

You can't choose which doctor you want your appointment with when you ring on the day. If that is what they are going with then the phone line will be red hot in the mornings.

Re: For attention of patients of Myrtle House Surgery
 

And now when ringing the message I got was... 'we are experiencing large numbers of calls, if it is an emergency please hold, otherwise try again later'...how's that gonna work at 8 in the morning?

My letter of complaint has gone in this afternoon!
JBx

Re: For attention of patients of Myrtle House Surgery
 

What will happen if you are at work/school/college? You may not be able to use the phone, especially if you have to keep trying. Lots of places don't allow mobile calls during work hours.
JBx

Re: For attention of patients of Myrtle House Surgery
 

Sounds like they're going to be losing patients to other practices soon. People don't choose to be ill on a specific date in the future, when they need a doctor its usually as soon as possible. I think I'd be taking my illness elsewhere!

Re: For attention of patients of Myrtle House Surgery
 

I sent them an email last night to explain what is happening, but up to now I haven't had a reply.

Re: For attention of patients of Myrtle House Surgery
 

looks like this place is going teh same way peel house medical practice at the pals center went...

downhill fast

whats even worse is its these sort of doctors surgeries that tried shutting down the out of hours service at accy vic hospital that sees people their own doctors wont make appointments for

quite a lot of doctors in accrington would have rather seen people go untreated than have another surgery treat them

Re: For attention of patients of Myrtle House Surgery
 

This problem is easily solved, Yeh either stay well, or die quietly.:rolleyes:

Re: For attention of patients of Myrtle House Surgery
 

Yes, I'm thinking that way.
Does anyone know of a surgery that has a proper appointment system?
JBx

Re: For attention of patients of Myrtle House Surgery
 

You'll be luck nowadays. If you find one let me know.

Re: For attention of patients of Myrtle House Surgery
 

I'm with Rhyddings Surgery on Union rd. Ossy. Never had a problem with appointments and if you really need to see a doctor the same day they usually can fit you in. The doctors are really nice and the waiting room bright and airy. The nurses are lovely too, and have been there for years.

Re: For attention of patients of Myrtle House Surgery
 

They aint taking people on these days, we moved up ossy in November n i went n asked. n only live round the corner.:(

Re: For attention of patients of Myrtle House Surgery
 

I didn't know that. Can you put your name down on a waiting list for when someone leaves? (or is dispatched).

Re: For attention of patients of Myrtle House Surgery
 

I asked that,they said no. yet me missus was already a patient yon.:confused:

Re: For attention of patients of Myrtle House Surgery
 

This NHS site shows they are accepting patients.
Search Results - NHS Choices

Re: For attention of patients of Myrtle House Surgery
 

I wonder if the practice nurse will get sacked now you have made public what she is doing. Grounds would be breakdown in management trust for publicly trying to undermine the decision of the management.

Re: For attention of patients of Myrtle House Surgery
 

Looks like a good idea except its usually only those who want to moan fill these things in. My surgery is excellent and only have a good rating. I always get an appointment. Phoned at 10am Tuesday and got appointment 15.50 the same day no messing.

Re: For attention of patients of Myrtle House Surgery
 

Cheers MargaretR, was not aware they have Re-opened addmissions, called in n filled a registration form in this morning.:)

Re: For attention of patients of Myrtle House Surgery
 

Glad you got sorted Mr.C., well done Margaret.:)

Re: For attention of patients of Myrtle House Surgery
 

Not as glad as me, The Pals Centre was hopeless.:eek: it musta been open best side of 10 yrs n never once seen me own doctor, n hes retired now a couple of months ago.

Re: For attention of patients of Myrtle House Surgery
 

I have been told today that Dr Dixon will be retiring at Christmas.:eek:

Re: For attention of patients of Myrtle House Surgery
 

I doubt it. The practice manager is aware of it. It appears to be the decision of Oswald management rather than Myrtle House.
I understand the practice nurses aren't too pleased with the situation either. I hear that one of them has been sent to the Acorn centre and another has been relocated to the Blackburn practice. It's going to be a problem to get an apt with a nurse at Myrtle before long.

P.s. I have, as yet, had no reply to my letter of complaint!
JBx

Re: For attention of patients of Myrtle House Surgery
 

I haven't had a reply for the email I sent asking what was going on.

Re: For attention of patients of Myrtle House Surgery
 

I will be changing to a new doc hopefully - when you are old and infirm you worry whether any doc will take you on

Re: For attention of patients of Myrtle House Surgery
 

I have a chest infection and phoned docs to make an appointment with Dr Dixon
Phoned at 8:15am got an appointment with Dixon at 10am
Asked him about his retirement.
He said he can't keep anything quiet and how did I know I told him about Accyweb
He said yes he was retiring but might be before Christmas
And could be in the next few months

Re: For attention of patients of Myrtle House Surgery
 

I thought the Doctors usually did home visits for the elderly :p

Re: For attention of patients of Myrtle House Surgery
 

I have been accepted on the list of a practice in Gt Harwood

Re: For attention of patients of Myrtle House Surgery
 

if I can get there I will don't like calling him out only had to do that 2 times since joining
1 when I had a heart attack
2 when I injured my back and could not move at all

oh Neil by the way I am only 59 well for another 3 weeks anyway:p

Re: For attention of patients of Myrtle House Surgery
 

I requested a home visit from my new doc at 9.30am today and a young woman doc arrived at 12.30 - very impressed.

I had a fall and have had concussion headaches and bruised spine for 3 weeks. I delayed seeking medical help until I was on the new doc's list. It was worth the painful wait to get such excellent care.

She is also arranging frequent district nurse visits to apply pain relief cream to my back and physiotherapists visits with the aim of increasing my mobility.

Re: For attention of patients of Myrtle House Surgery
 

Margaret, I am so glad that you have got a doctor that will look after you in such an efficient way.
That is worth more than gold.
Take care of yourself.

Re: For attention of patients of Myrtle House Surgery
 

Just got back from an appointment with Dr Dixon and he told me he will officially retire on Friday 25th September .
Shame, he is such a good family doctor
Just like to wish him all the best in his retirement:)

Re: For attention of patients of Myrtle House Surgery
 

Mick that is sad for the patients...they won't find another doctor like him so easily.
However, I do Wish Dr Dixon well in his retirement. He has worked hard and deserves a bit of time to do the things that he enjoys.

Re: For attention of patients of Myrtle House Surgery
 

I understood that Dixon and Manuel jointly owned the nursing home on Thwaites Rd Ossy.

I wonder if they have sold up there too.

Re: For attention of patients of Myrtle House Surgery
 

No I Think Dr Dixon is still very much involved with that....don't know about Dr Manuel though.

Re: For attention of patients of Myrtle House Surgery
 

Well sad to say but after 34 yrs at Myrtle House I'll be looking for a new doctor, I went to Dr Sherma today & will never go to that doctor again he was so rude & dismissive!! It just doesn't have any resemblance to only a few months ago when Dr Dixon & Dr Manuel were there when you could book an appointment for a couple of days notice to tell work! Now it's that book on day rubbish that the other surgery they have do I know as I recommended my friend to go to mine as she could never get an appointment & on the off chance they did it was with a different doctor. Well they've obviously brought that with them as I've had to go back 3 Times now & not seen same one yet! Seems the same doctor only goes one day a wk how can that be any good? Worse still is it's the second time the ones I've seen we're rude & disinterested the other one was Dr Manjooran, the only one who gave good old fashioned care was the lady Dr Vagesva but she's been there a long time so I don't think she's part of the new surgery. It's a real shame as I've always been treated really well by the nurses too & the receptionists have been there a long time & are all really helpful I even had to ring the manager a couple of months ago & she was really nice & sorted it for me. It's not going downhill it's already there & Dr Dixons only just left.

Re: For attention of patients of Myrtle House Surgery
 

I called in the surgery near the end of September to see about flu jabs . Fortunately Doctor Dixon was just going into the reception area , so I was able to give him my thanks and best wishes for the future .

When I went for my flu jab the nurse who gave it to me was Doctor Dixon's daughter . I told her that with the retirement of her dad and Doctor Manuel this area had lost its best General Practice .

Re: For attention of patients of Myrtle House Surgery
 

We must move on with the new doctors now. Doctors Dixon and Manuel have both taken a well earned retirement and I wish them both well.

Re: For attention of patients of Myrtle House Surgery
 

Maybe the best one you have been to, I have no problems with my surgery in Ossy, maybe you should see if they have any places

Re: For attention of patients of Myrtle House Surgery
 

Thanks . I'll give it some thought if the Myrtle House practice compels me to make a move . I'm staying put for the time being and am just waiting to see how things develop .

Re: For attention of patients of Myrtle House Surgery
 

If it is the Rhyddings Practice that Neil is alluding to, I can say that I have worked with a number of Doctors from the Cornerstone practice, and they are all very good doctors.
My Ma is registered with them and at 87 she has had a few medical emergencies and never once has she been made to wait......and she sees the same doctor every time.

Re: For attention of patients of Myrtle House Surgery
 

Yep that the one Margaret. I can phone up and get an appointment same day especially if it's something urgent and often if it isn't

Re: For attention of patients of Myrtle House Surgery
 

Neil, I have to say that in my dealings with this practice(on behalf of Ma) I have been most impressed.
You don't even have to do battle with a dragon of a receptionist.
Everyone in the practice is kind and considerate...just what you need when you are ill and worried.

Re: For attention of patients of Myrtle House Surgery
 

Everything worked perfectly well until Myrtle House "merged" with Oswald Medical Centre. Then things had to be done their way. That's when things started to go downhill. Why fix something if it's not broken?

Re: For attention of patients of Myrtle House Surgery
 

I have not had a problem with the "new" Myrtle House. You can ring at 8 in the morning for an appointment the same day. I went to the hypertension clinic last Tuesday dor an appointment I was invited to.the nurse took a blook sample and checked my blood pressure. I was asked to book another appointment for the following week which I did and was asked what time I wanted it and with which of the two doctors on duty that day. So far I cannot fault them.

Re: For attention of patients of Myrtle House Surgery
 

We have been with Rhyddings surgery for years Margaret and they've always been very accommodating. Like you say, the reception staff are lovely as are the nurses and doctors. We've always been able to see someone the same day if needed. Highly recommended!

Re: For attention of patients of Myrtle House Surgery
 

I went into Myrtle house today as I had a problem with my eye. The Doctor I saw couldn't tell if it was conjunctivitis or a cold sore, both of which I've had before. The problem is, one requires antibiotics the other antivirals. He decided on antivirals but I don't want to use them in case they make my eye worse if it turns out to be conjunctivitis. (any advice on this would be welcome).
Also, on the way out I went to pick up two preordered scripts (both ordered at the same time on Tuesday, online), only one was ready, she couldn't or wouldn't print the other one off and said I would have to go back on Tuesday for it even though I said I would wait for it to be signed. A man behind me also waiting for a script was telling me how bad it is now, he and his family are looking for an alternative.
I have to say there were not very many patients in the waiting room, so maybe a lot have already left. I will be going to enquire at Rhyddings surgery next week.
Always had excellent service here before, I have been with this surgery since I was born, as have my children. I now despair.
JB x

Re: For attention of patients of Myrtle House Surgery
 

My mother got a letter from Myrtle House on last Friday to say that Dr.Sharma was her named doctor. She used to be with Dr. Manuel.

Re: For attention of patients of Myrtle House Surgery
 

Attachment 47486Attachment 47487
My wife went to Myrtle House yesterday and picked up these flyers

Re: For attention of patients of Myrtle House Surgery
 

I checked into the access over the Internet and its not operating at that surgery.

Re: For attention of patients of Myrtle House Surgery
 

Doctor Manjooran is the one I saw - twice. He was very rude and dismissive.

Re: For attention of patients of Myrtle House Surgery
 

Which Dr. Manjooran, Thomas or George?

Re: For attention of patients of Myrtle House Surgery
 

I rang this morning, repeated dialling without a break from 0759 to 0823 before I got an answer to make an appointment - considered to be urgent, chesty cough now for 5 days and getting worse every day.
No appointments available today - however the Doctor will telephone you, what good that will be God only knows as it is impossible to make an accurate diagnosis and prescribe medication based on a telephone conversation.
"Please can I make an appointment for tomorrow then?" I asked. The response - Sorry we can't make future bookings - ring tomorrow morning at 0800.

Re: For attention of patients of Myrtle House Surgery
 

I rang the other week on Tuesday and because they was no appointments I made one for Friday the same week. Because I could not get to see a doctor I went to the walk in centre at Accy Vic and was seen in 45 mins. I had kept my appointment open at Myrtle House ( good job) because the doc at Accy Vic told me to see my G.P for refferall to Physio.

Re: For attention of patients of Myrtle House Surgery
 

We went to Accrington Victoria, had to wait 1 1/2 hours but a very nice Doctor, very detailed examination and extremely careful about the anti-biotic prescription to ensure that there was no reaction with other medication. A Doctor from MH did telephone and my Son took the call - he rang on another number to the one I gave the receptionist this morning and my Son could not fully understand what he was saying.

Re: For attention of patients of Myrtle House Surgery
 

About 3 weeks ago I put my back out as you might have read in the other thread
this is an old injury and it goes now and again
I was in a lot of pain but put up with it for a while as there is not much they can do so just put heat pads on
but the pain was so bad this time I could hardly move could not get upstairs to bed so slept on settee for 3 nights
but got fed-up with this and took a taxi to Accy Vic after 1 1/2 hour of a very painful wait got to see the doc
I told him I had pulled the muscles both sides of my spine he did a few checks
I was hoping he would inject it and numb it for me but no he gave me a scrip for Tramadol
the back pain has gone now BUT I think the tramadol has damaged my kidneys as I have a lot of pain in that area
and still cant get out the house for the pain
not been out the front door for over 3 weeks now and am getting really fed-up:(

Re: For attention of patients of Myrtle House Surgery
 

Mick you need to make an appointment to see your GP.....or get a taxi back to AVHand get seen.

Re: For attention of patients of Myrtle House Surgery
 

Just phoned the docs at Myrtle house for an appointment
They could not get me in there but made me an appointment at the Acorn Center 7:30pm tonight.
When I asked which doc they said they are the same docs as at Myrtle house so it will be Dr sharma

Re: For attention of patients of Myrtle House Surgery
 

You can book appointments online now.My wife rang for an appointment last week and was told they had not that day. As she does not use the internet. I looked online and there was about 4 appointments at different times available, but you can only book them if you have registered at the surgery.

Re: For attention of patients of Myrtle House Surgery
 

went for my appointment at 7:15pm yesterday
only been to the Acorn centre once before in a morning to pic a prescription up for someone
so don't know my way round
thought I could do as I did last time ...go in the main door and take lift up to first floor
er wrong
the doors was locked and a notice on the door said to use the other entrance through the car park.
no idea where the car park entrance is I started walking up Lonsdale street then along the back and down the next street only 50 yards if I had gone left instead of right and no hill to get up (remember I have COPD) and did not think to take my inhaler with me
nearly put my lights out by the time I got to reception I was puffing and panting very short of breath
she asked if I was ok I said not really
she said to take a seat and I saw her chatting to a nurse
within 5 mins I was called in to see the doc the nurse came in with me with a very worried look on her face she told the doc she had the nebuliser ready for me
I looked at them and said that's not why I am here I came about the pain in my kidneys
the look on the nurse face hehe
anyway got to go for x-ray on my lower back today ant then for a ct scan on my spine when the appointment comes through

Re: For attention of patients of Myrtle House Surgery
 

On the surface it seems the Myrtle House practice is now trying to get rid of sane patients.

I order repeat prescriptions online and either access the practice website via a bookmark or just by typing "Myrtle House" into the browser. Both of these methods now automatically opens up "My Surgery Website" which appears to be a dedicated advertising website aimed at the medical profession.

Maybe it's time I stopped clinging onto old habits and found a different GP

Re: For attention of patients of Myrtle House Surgery
 

We registered for the on-line service last week, but just in case of initial hiccups the Boss ordered the prescriptions on line as always done. No problem accessing the website, prescription ready on time - only 3 errors so pretty good.
Made an appointment on line, no problem at all and even received a confirmation email back from them.
We have seen Dr Sharma on the last few visits - very nice chap, wanted to take me off a particular med. and I just told him that nothing is broke so don't try fixing it - he smiled and said OK.

Re: For attention of patients of Myrtle House Surgery
 

I phoned Myrtle House this morning and was informed they needed my signature.

It's not too long ago since I went to the chest clinic and also received a letter advising me of my new doctor. I'd have thought it would have been quite easy to include a notice in the envelope to explain that my online ordering account won't work again until I visit the surgery to sign a document. Doesn't the Manager realise manhours are wasted and the receptionist stressed out by being interrupted with unnecessary 'phone enquiries.