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Re: Q&A with Andy Holt
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So that you are no longer in your state of blissful ignorance, let me briefly explain. Context: tickets for Luton cup game. Club request: out-of-town season ticket holders to ring on specified day(s) to obtain ticket for reserved seat. Action 1: phone call(s) made as requested; no answer; messages left; no return phone call. Action 2: request ticket in person at Saturday game; told to ask at reception; at reception, refused entry and told to ask at shop; at shop, told to ask at reception; at reception, told to come back at 5pm; pointed out that taxi was booked for 5pm; told to come back at 5pm; pointed out AGAIN that taxi booked for 5pm; told no tickets sold before 5pm; asked how I could obtain ticket; told (curtly) that she would have to get MD; MD arrives and sells me ticket (but not for my season ticket seat). As I have suggested before, it's time for you to abandon your pontificating and get into the real world. And I apologise to other readers of this forum; I would not normally go into such excruciating detail. But I am reluctant to let Lord Didsbury get away with his naively simplistic views. |
Re: Q&A with Andy Holt
What a tail, RR! Have they secretly nationalised Stanley without telling anyone? That palaver was as bad as trying to get a phone installed in the 'good old days' of the GPO.
Something is clearly wrong when staff working for a business have to call on the MD to sell something that's on sale. If that happened in a shop, there'd be only one person to blame, and it wouldn't be the shop assistant. Have the staff been given no incentive/encouragement to sell, or told not to sell a particular item? Have they been taken on and given no training? Even if the assistant was being deliberately being obstructive, it means his/her boss has appointed, and retains, someone who is killing the business. As I've said before, I've only ever found the folk in the shop/office more than helpful so I'm surprised and disappointed to read about your ordeal. |
Re: Q&A with Andy Holt
The purpose of a greengrocer is to sell you spuds!
The sole purpose of any football club should be to.......SELL TICKETS! Time to get it sorted Mr Holt. |
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From the evidence on here, the club seem to excel at making it as difficult as possible for their fans. |
Re: Q&A with Andy Holt
Don't see why people just don't buy them at the booth on the day were hardly going to sell out are we
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Re: Q&A with Andy Holt
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Re: Q&A with Andy Holt
As I've said before, I've only ever found the folk in the shop/office more than helpful so I'm surprised and disappointed to read about your ordeal.[/QUOTE]
totally agree about people in the shop and office. been to over 80 football league grounds and i,ve met some really miserable unhelpful types that i,ve never met at stanley. norwich and our next opponents are a couple of the worst. remember the statement i,m only following orders. |
Re: Q&A with Andy Holt
Revived Red - thanks for the excruciating detail. If you are going to fix a problem then often it is needed.
I missed the first 15 mins of Mansfield away because I was stuck in a queue for a ticket. I cannot comment on how hopeless Mansfield are off one incident, without knowing if a freak IT problem caused it, does it happen often, without knowing a load of other context. However, as I've said before, my opinion is that whilst I see things that look pretty strange to me (the inefficient way the bar runs at half time) that in the bigger picture I still think the way the club is run is good, loveable, and improving. Clearly the example you gave is farcical (i.e., the way the club dealt with it) and should be improved. |
Re: Q&A with Andy Holt
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Problems often arise because of systems rather than people. It is unfair to expect people to cope with systems that are unworkable in practice. |
Re: Q&A with Andy Holt
I recall turning up at the office last season at 4.55pm to buy tickets for the Wycombe game, thinking they were available until 5pm, when it was actually 4.30pm!
The guy was locking the office door when I arrived but re-opened it, retrieved the tickets from a locked office & sold me two. Now that's what I call service. We all agree the staff at the club are helpful & friendly. The problem appears to be the directive that you can only buy a ticket for away-games after 5.00pm on match-days, which is a big problem for fans like Revived Red. If the club can resolve this issue, everyone will be happy. |
Re: Q&A with Andy Holt
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Re: Q&A with Andy Holt
"Clayton End now matches the best in the league" - ?
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