13-07-2007, 09:36
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#42
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Senior Member+
Join Date: Aug 2004
Location: Not where you are!!
Posts: 1,409
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Re: broadband?
I hate sky we enquired about the see,speak,surf package and asked if we get a new box because we are entering into a new 12 month contract and they said oh yes you get a new box, they sent the broadband and it was the worst we just had problem after problem with them we called them to find out where the new box was and the lady said what new box your not getting a new box because you are an existing customer daddiboo said well what happens if my box breaks after the first month they said well you will have to buy a new one!
She said the offer is only for new customers only he said well what if i cancel and re-start she said well you will have to use your old box, he said well what if i cancel and re start in my partners name and she was cheeky enough to say well it still wont be your box it will be your partners box wont it (oh my god now thats what i call customer service!).
He got nowhere with that call!
A couple of days later a summary of costs came and as far as daddiboo was told from sky it was going to cost him £36 a month the £26 advertised see,speak,surf and £10 to add sky sports when the sumary came through they wanted £62 set up fee and then nearly £60 a month as they had just set us up for the top package on everything even though we didnt want that so we promptly called them and told them to cancel it all and we will go somewhere else!!
The customer service with sky is naff when we first got it the kids were messing with the remote and ordered a few films to start at the same time but all on different channels when we got the bill and called them they basically said well tough not our problem you still have to pay even though we pointed out that we phisically cannot watch all these films on different channels at the same time!! we ended up paying im sick of getting ripped off by people!
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