02-12-2006, 19:12
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#35
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I am Banned
Join Date: Oct 2004
Posts: 7,688
Liked: 0 times
Rep Power: 0
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Re: BT Broadband
Well well a complaint has gone direct to bt by me, just rang with regards to tinks' query above, a] dont understand the 2 numbers jobber, b] im on option 2 altho i can use this broadband talk to get the phone that goes with the hub as in the adverts i have to pay £50 which if i paid an extra £4 a month for option 3 i would get the hub phone for free - which i think personally is a huge rip off to get people paying over the odds for download limits that they may not even use!!!! Well the lady i spoke to wasn't forth coming with explanations as to what i actually do get but insisted that the broadband talk is a free service [ermmmm only eves & weekends for a set period & will charge fee - so not free really] All this is this is a load of bullcrap to get people to go & pay full whack as far as i can see!!
Well this woman couldn't explain to me what i get or answer reasons for having 2 no's - the silly woman told me when i said the parlarvor of switching phones over that i could lose calls on my landline etc she said well give em all my new one so i wont need to have calls on my landline----- doh!! stupid woman!! & the best of it was when i asked her to explain the option 2 benefits she hung up or cut me off!!!! so i havve just submitted a complaint by mail to BT - so exactly a great customer service really, usually they will warn u if u are being abusives or difficult that to calm down or we'll hang up - BUT i wasn't even being abusive i only raised my tone slightly cos she was confusing me more & not being helpful at all & im proud that i watched my launguage - so cant understand why she cut me off - how rude!!!
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