Accrington Pals/Peel house shambles

[Margaret Pilkington]

I worked with Dr Prout...she was a house officer on my ward....more years ago than I care to remember.
I take Ma to this practice and she always remembers me and has a chat with me.

[DtheP47]

Originally Posted by Margaret Pilkington

I stay away.......I do not want to be MOT'd...this time would be far better spent on treating those who are in need of medical attention.

The management of the practice could be better.

Some people do need looking after Margaret, its a facet of a caring society warts and all.

[Neil]

Originally Posted by Margaret Pilkington

I worked with Dr Prout...she was a house officer on my ward....more years ago than I care to remember.
I take Ma to this practice and she always remembers me and has a chat with me.

So its your fault, chatting to the Doctors and making the queues long

[Margaret Pilkington]

Originally Posted by Neil

You have to blame the Doctors not the staff, it's their surgery and they are responsible for making sure things run as they should. People must be telling the Doctors how poor it is so the Doctors should be sorting out their managers. It's the fault of those at the top if those at the bottom are not performing.

The Doctors have a Practice Manager to look after the management issues........but I think the Senior partners must have a say in what goes on, but then one of the senior partners has been off ill for a couple of months and another one is frequently away at Uni in Manchester lecturing......so not available for treating sick people.

[Margaret Pilkington]

Originally Posted by Neil

So its your fault, chatting to the Doctors and making the queues long

No, Neil the chatting takes place while Ma disrobes for her examination...have to distract the doctor from looking at her moth eaten vest....

[Margaret Pilkington]

Originally Posted by DtheP47

Some people do need looking after Margaret, its a facet of a caring society warts and all.

Not at the expense of those who are sick right now.
My husband went to Pals with a dodgy knee.....his appointment was at 11.50, he didn't get in to see the doctor until 12.50. What kind of half assed appointment system is that then?

And it isn't about caring, it is about money....practices are paid for their preventative medicine.

[Neil]

Originally Posted by Margaret Pilkington

The Doctors have a Practice Manager to look after the management issues........but I think the Senior partners must have a say in what goes on, but then one of the senior partners has been off ill for a couple of months and another one is frequently away at Uni in Manchester lecturing......so not available for treating sick people.

I agree about the practice managers but if they are not doing their jobs properly its the Doctors fault.

[DtheP47]

Originally Posted by Margaret Pilkington

Not at the expense of those who are sick right now.
My husband went to Pals with a dodgy knee.....his appointment was at 11.50, he didn't get in to see the doctor until 12.50. What kind of half assed appointment system is that then?

And it isn't about caring, it is about money....practices are paid for their preventative medicine.

It's all about balancing the resources Margaret.... accepted that they are not being managed properly.
Maybe Mr P's knee was shunted down the queue to allow them treat a sick person?

[gpick24]

Better off going to Africa if you have a bad knee, that is after all where the knee grows.

[cashman]

Originally Posted by Neil

Am I hearing a hint of Tory privatisation coming out of a die hard Labour supporter

No yer hearing me saying crap is crap, sod all to do wi anything else.

[Margaret Pilkington]

Originally Posted by DtheP47

It's all about balancing the resources Margaret.... accepted that they are not being managed properly.
Maybe Mr P's knee was shunted down the queue to allow them treat a sick person?

Perhaps you are right, but then if that is the case why bother having an appointment system...just treat people in queue order...like they do at Tesco's.

[DtheP47]

Originally Posted by Margaret Pilkington

Perhaps you are right, but then if that is the case why bother having an appointment system...just treat people in queue order...like they do at Tesco's.

Self check out's too.....oh no Dignitas do that already

[Margaret Pilkington]

Originally Posted by Neil

I agree about the practice managers but if they are not doing their jobs properly its the Doctors fault.

Maybe they don't care, while the money keeps rolling in.
Maybe they don't see the bigger picture. Maybe they haven't any management skills themselves to be able to see when someone isn't doing a good job...maybe it is just too much trouble.

There is no continuity of care at the practice....they rely on computer records and if the records have been badly put together then mistakes happen.Early this week the computers were down, and they were running around like headless chickens.

[DtheP47]

Originally Posted by Margaret Pilkington

Early this week the computers were down, and they were running around like headless chickens.

Just come back from there Margaret..they have caught all the computers and settled em'

[Neil]

Originally Posted by Margaret Pilkington

Maybe they don't care, while the money keeps rolling in.
Maybe they don't see the bigger picture. Maybe they haven't any management skills themselves to be able to see when someone isn't doing a good job...maybe it is just too much trouble.....

Maybe they have all worked for the NHS for too long so think that making people wait for hours is acceptable.

A few years ago I went for an MRI. Got there on time first appointment of the day at 9am and was told I would have to wait for either 15 or 30 minutes while the machine warmed up.

Why was the first appointment not 9.15 when the machine was ready or why don't the staff start at 8.45am and switch it on. Just typical NHS poor management we all expect.