b t,

[keetah992000]

lol oh dear ...... lets hope you dont reside before any english judges at any time eh Blazey

[polly]

Trying to talk to BT is a joke.
Last year our BT Hub blew up. Fortunately son was in the room at the time and had the sense to unplug it.
Then the fun started!
Try explaining 'blew up' to someone in India who has only basic English and a script. They kept telling us to plug it back in Why and could they guarantee it would be safe?
After 3 frustrating hours trying to explain the problem verbally I then emailed them.
The reply, 24 hours later, was barely writen in English. I have met 8 year olds who could do much better. I corrected the punctuation and grammar and returned it to the sender asking for a reply from someone with writing skills above those of a 10 year old. They obviously gathered together and sent a reply with only two basic mistakes in it, but of course they did not answer the problem.
I tried again by phone and could not understand a word the guy at the other end was saying. I passed phone to youngest son who has worked in India nd teaches English as a foreign language. He could not understand the guy neither.
I did the only constructive thing and these circumstances and went for a bath.
Son was clearly suffering internet withdrawal symptoms, he rang BT again and said we wanted to close our account. Amazingly he got through to someone in Newcastle and the guy there sorted the problem our withing 10 mins. A new BT Hub was duely received although 48 hours later than promised.

Morale of the story if you want to talk to someone in England threaten to take your business elsewhere.

[Benipete]

Just cancel the payments they will contact you then

[***Mr D***]

Same with most companies I find.

If you ring and get a muppet on the other end, hang up and ring again, saves time in the long run.

BT are bad for it though, I find if you ring during the day its a better service.

[shillelagh]

Want to put money on it Mr D - i rang one day at 4pm from my sisters - when she came home at 6.15pm i was still on the phone!!! In that time i left my nephew with the phone and went for a 2 cigs outside (cant smoke in the house) when i came back nephew was singing along with the music - and complaining why they couldnt change their music!!! By the way when i put a complaint in to my other sister she told me to ring from a phone box next time - they answer them quicker!!!! Oh and dont ring off a mobile phone - it costs money which spug found out one night .... and you dont get an answer....

By the way one of my sisters works for bt - and when i complained to her she told me to write to them and complain about it.

[emamum]

dont bt have a ring back service?

[BERNADETTE]

Originally Posted by emamum23

dont bt have a ring back service?

That you will have to pay for