b t,

[tosh]

has enyone tryed to get in touch with B T it`s a joke,

i was hanging on for 20 min then i got some one that cant speak the lingo,

i just gave up after 45 min.

[emamum]

I had the same problem when i was trying to change to direct debit.... on hold for ages and ended up with a woman that didnt understand what i was saying and i didnt understand what she was saying...

[Lolly]

As is the case with most Call Centres. Luckily i'm with Virgin Media and their call centre is in England. Unless your calling Technical Support but they are still not all that bad.

[pipinfort]

Originally Posted by emamum23

I had the same problem when i was trying to change to direct debit.... on hold for ages and ended up with a woman that didnt understand what i was saying and i didnt understand what she was saying...

Ditto.........i`ve had that recently with Bt, Aol, Norwich Union....Can i not just speak to someone who i understand and that understands me/ now i just hang up and redial, i sometimes helps as its pot luck what country you get through to, if you know what i mean.....

[emzy]

Dont get me going with the nightmare i had with BT when i first got connected (and all the failoed attempts) some of my calls were over 1 1/2 hours in length, it is absolutely ridiculous

[panther]

Its FREE in it?


I never ring them, i always go online instead

[Bonnyboy]

Originally Posted by panther

Its FREE in it?

Yip, it's free

[lindsay ormerod]

Hmmmm BT......took me nearly 2 weeks to get through to them when I moved house, I was on the phone once for just under 3 hours. One word for them PANTS !!!

[AccyMad]

I've just moved everything over to Tiscali, who I already had my broadband with. Their package is a lot better than BT and I've always had decent service from Tiscali so thought I'd give them a go.

[keetah992000]

yes - my last call was from Bt - couldnt really understand the thick indian accent he asked for my name and address to confirm security etc - then when i started telling him i was very unhappy with serviced received he kept repeating same thing then when i said that he had better not say that again because he was obviously reading from a card or something he asked for my name and address to confirm security lol ( no i have double typed by mistake he went back to the beginning of his spiel)

has anyone else noticed too- paying monthly
you pay for the month in question and for the month in advance -each time - i have questioned this and got money back a lot - it is a common mistake
i now pay quarterly and it is better

and yes it is free but if i wanted to hang on the phone for indefinite lengths of time i would have a job as a call operator

[Bonnyboy]

The last time B.T rang me was about 6 weeks ago, they wanted me to sign up for a B.T. Credit Card, has anyone else had a similar call ?

[blazey]

BT are a nightmare for holding the phone call, nevermind actually speaking to someone. I have once been on hold for an hour before actually hearing a human voice.

The accents don't bother me.

[keetah992000]

its a nightmare isnt it - the accents dont bother me - its just that i dont understand what they are saying - and they obviously dont have an understanding of common english "in context" rather than just understanding the words
is it not called BRITISH telecom i went back to them after they lay a promise to be served by english phoneoperators - that never happened

[blazey]

Originally Posted by keetah992000

its a nightmare isnt it - the accents dont bother me - its just that i dont understand what they are saying - and they obviously dont have an understanding of common english "in context" rather than just understanding the words
is it not called BRITISH telecom i went back to them after they lay a promise to be served by english phoneoperators - that never happened

By saying they don't bother me I meant that I can understand them obviously my own english is a bit poor

[Bonnyboy]

This thread’s a right good advert for a communications company