Blackburn Royal Cockup Hospital! - Page 2

Less · 01-01-2010, 11:04

Quote:

Originally Posted by Margaret Pilkington

When I was working for the NHS I was involved in dealing with complaints about service and I can assure you that I did my utmost to resolve the concerns of patients and their relatives who were dissatisfied with the treatment they had received.......so I am speaking from experience and I know that it would be far better for Webglynne to direct his concerns through the correct process so that action could be taken to resolve the issues.

Yes, Margaret so you used to deal with complaints and you've been retired how long? There are still and no doubt will always be complaints against such large organisations as the NHS. Perhaps he has already complained to the Hospital? We don't know yet, it is still one of the luxuries afforded us though that we can also vent our spleen on this site and bring these shortcomings AND the praise that also comes their way, (I don't see you saying people shouldn't praise the Hospital on here when it does happen).

Quote:

This forum is read by very many people, people who may need the hospital in the coming weeks.........it can frighten these people. Not good.......and worse not fair to the hospital because it cannot respond to criticism of this kind....or resolve the issues for the people concerned.

Yes, the forum is read by many that is what it is here for, not to frighten them, just to make them aware, if this thread prevents something similar happening to just one other patient that is good, if it prevents it happening to many that is excellent, that can be nothing but good for the local community at large.

Quote:

It used to be said that someone who had had good treatment rarely told anyone about it, but that someone who had had poor treatment would tell 20 people.....now with the internet it is more like 20million.

Well there have been positive as well as negative posts in this thread so perhaps you're estimated 20 million have been given a balanced report?
Also if someone from the powers that be reads this perhaps even more can be done than just one complaint to some poor employer who's hands are tied by the internal red tape?

There is a thread also running at the moment, about incompetent bin men, I don't remember you defending them and saying that people should complain through 'official' channels, (mind you, as with the NHS the people that could make the decisions and assist with complaints are probably on extended holiday and are leaving the ground troops to take the flak).

Happy New Year to all that post on accyweb, whether it's to complain or praise about a large institute, together maybe we can just make a little difference.

Margaret Pilkington · 01-01-2010, 11:10

Less the 20 million quoted is the potential of people to read the thread......you know how popular Accyweb is

.......as for the binmen, I feel unable to comment becuase I have had no bad experiences with their service, and I know nothing of the inside working of that service.
Yes, I know I have been retired quite a while now.....but in my experience, the powers that be never let up on the people at the sharp end, demanding more efficient, patient centred expereices......and I can't beleive that things have got slacker(though perhap Lettie could enlighten us here). I know that when I worked in the service, the complaints system was strict and robust.

And as for someone in power reading the thread and doing something about it.......well, I think that it is a very unlikely possibility(they would need more personal details that would be available on here....and OK they could PM Webglynne to get those, but I don't think it would happen)........that is why my observation was that the complaint should be addressed through the proper channels.......and if Webglynne had made an official complaint, it would still be unfair of him to post until he had had some official response......if an offical response fails to satisfy the complainant then there is an ombudsman who will take the case further.

this my last post to this thread as I have already explained my views in full.

Less · 01-01-2010, 11:36

Quote:

Originally Posted by Margaret Pilkington

And as for someone in power reading the thread and doing something about it.......well, I think that it is a very unlikely possibility(they would need more personal details that would be available on here....and OK they could PM Webglynne to get those, but I don't think it would happen)........that is why my observation was that the complaint should be addressed through the proper channels.......and if Webglynne had made an official complaint, it would still be unfair of him to post until he had had some official response......if an offical response fails to satisfy the complainant then there is an ombudsman who will take the case further.

this my last post to this thread as I have already explained my views in full.

If you doubt that someone in power reading this would do anything that shows a failing on his/her part, not the failure of the person starting the thread.

Why is it unfair of the starter to post on here if they have made a complaint? Surely it is just as valid as anyone else with any other complaint about any other institution or Political Party?

I still maintain the thread has brought forward positive as well as negative statements which surely makes this a more balanced thread than some we get on here.

As for the above being your last post on the subject, why? Surely as a defence for the NHS we need more input from those with experience if only to add to the pressure needed to get the 'powers that be', that you think would ignore this, to pay attention.

Neil · 01-01-2010, 13:26

Quote:

Originally Posted by Margaret Pilkington

Many of the problems occur because departments like pharmacy are snowed under with requests for take home mediciations that all come in to be done at the same time........I didn't know what the answer was then and I am sure the place has got busier so the problems will have worsened I'm sure....

How about more pharmacists and less managers so there is no extra cost involved?

jaysay · 01-01-2010, 13:29

Quote:

Originally Posted by Neil

How about more pharmacists and less managers so there is no extra cost involved?

Amen to that

katex · 01-01-2010, 16:22

At the end of the day, some member of staff did have the compassion, understanding and courage to authorise a taxi delivery of Kathleen's wheelchair beyond their own transport system .. can only applaud them for that.

Not sure whether I condone the way Webglynne went about it, but did get results.

lancsdave · 01-01-2010, 16:27

Quote:

Originally Posted by Neil

How about more pharmacists and less managers so there is no extra cost involved?

Sums up the NHS to a tee, too many chiefs, not enough indians

Less · 01-01-2010, 16:38

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Originally Posted by lancsdave

Sums up the NHS to a tee, too many chiefs, not enough indians

Good Grief! Now we have Native Americans, (see, I can be P.C.), coming over here taking the job's off our other immigrants!

BERNADETTE · 01-01-2010, 16:38

Quote:

Originally Posted by katex

At the end of the day, some member of staff did have the compassion, understanding and courage to authorise a taxi delivery of Kathleen's wheelchair beyond their own transport system .. can only applaud them for that.

Not sure whether I condone the way Webglynne went about it, but did get results.

What other way could he have gone about it other than to say "ok Sunday will have to do"? He needed the wheelchair so can't say I blame him for how he acted.

Less · 01-01-2010, 16:40

Quote:

Originally Posted by katex

Not sure whether I condone the way Webglynne went about it, but did get results.

If it resulted as a plus for the Patient? How can his method be wrong? Upset the Management not the customer.

katex · 01-01-2010, 17:10

Quote:

Originally Posted by Less

If it resulted as a plus for the Patient? How can his method be wrong? Upset the Management not the customer.

I don't really disagree Less and Bernie ... did say "got results" .. have to fight for good health these days ... just suspect he may have been a little rude that's all. Didn't want our readers to jump on this attitude too much although, yes, most people would have just accepted Sunday not wanting to create a fuss. Just trying to suggest a happy medium.

Less · 01-01-2010, 17:19

Quote:

Originally Posted by katex

Just trying to suggest a happy medium.

A Happy medium is a middle aged, over-weight Woman sat in a circle on her own asking, "is there anybody there? Knock once for yes and twice for no!".

She's happy, when she get's two knocks, but wishes she had some friends that could act as witnesses rather than having to put it in anything goes on accyweb hoping some-one out there believes her, (why does she worry, there is always some-one more stupid than themselves!).

Retlaw · 01-01-2010, 17:48

Quote:

Originally Posted by Neil

How about more pharmacists and less managers so there is no extra cost involved?

Behind every front line worker there are six pencil jockeys and paper shufflers, who are doing what ?.
I don't think even they know.

Retlaw

Neil · 01-01-2010, 18:03

Quote:

Originally Posted by katex

.. just suspect he may have been a little rude that's all..

I agree Kate, I am always polite even when I have had similar type problems. In fact at time I can be annoying polite and manage to get the other person being rude with me.

I like to think of it as a gift of mine

cashman · 01-01-2010, 18:11

Quote:

Originally Posted by Neil

I agree Kate, I am always polite even when I have had similar type problems. In fact at time I can be annoying polite and manage to get the other person being rude with me.

I like to think of it as a gift of mine

it sure is, am proud of ya neil.