Bt billing

[BOB]

Any one had any problems with bt billing eg puting the monthly bill up a night mare to get sorted with over seas call centre any one know of a uk based centre number

[Less]

It might be worth going through to sales and telling them you are thinking of changing, because you can't make any sense of their overseas call centres, they may just put you through to an English speaking operator?

Closed For English Lessons.

[cashman]

Have heard of that tactic working, dont recall if twas B.T. or not, but worth trying imho.

[BOB]

Cant change till may less then i think i will go with tesco they seem ok bt are the worst cant e mail them now

[maxthecollie]

I had a problem with BT.Told them I could not understand a word of the guy in India in the call centre and I was going to go to plusnet.They sound found me someone I could understand

[Less]

Originally Posted by BOB

Cant change till may less then i think i will go with tesco they seem ok bt are the worst cant e mail them now

May isn't that far away, tell them you want it sorting or you will change, I've done similar and they even offered a discount if I stayed with them.

[Restless]

Could always make a complaint in person at the new call centre near tesco?

[maxthecollie]

No good at a call centre, they will all have a set script to work to.

[BOB]

Yes bt accrington funny how they ring me to try to up grade but any problems its always india in the last few days my bb speed has gone up to4.29 upload download 0.81 ping 42.50 thats in baxenden on old cooper wire to a pole the best ive had

[Margaret Pilkington]

I'm sure BT's charges went up in January..which is probably why you are noticing them this month...it will be the first month that the charges have been applied.
Despite being on paperless billing I got notification of the increase in charges and an e-mail as well.
My personal experience of Bt has always been good........and they were quick to fix faults and supply me with a new hub when I did have problems.

[BOB]

Yes margaret i am ok with the new price my problem goes back to last may with my new 12 month contract they say one price and charge me £10 a month more nightmare

[Margaret Pilkington]

Oh, I would be onto that. But why didn't you notice before now(not being fly - just that I would have taken it up before now).
I check my bills online each month.

[Neil]

Originally Posted by BOB

Yes margaret i am ok with the new price my problem goes back to last may with my new 12 month contract they say one price and charge me £10 a month more nightmare

It might be the way they sold it to you. They often say phone and broadband for £5 a month with a £10 a month line rental - the line rental writing is often smaller or not quite as obvious

[BOB]

Ive been with bt 30 odd years and remember the dial up internet days of the 90s a penny a minute bt have always be ok with tec problems but with billing no so good they once refunded me £200 after a 6 month battle only 3 month left on contact now

[Accyexplorer]

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