Checking deliveries

[MargaretR]

Originally Posted by lindsay ormerod

I dont normally check them but on the last occasion that I did it was because the driver had said there substitutions on some fresh pizzas- I hadn't ordered any pizzas.... it was someone elses delivery !

You could have got all of that delivery free- unsolicited goods - but with that sort of mistake they may well have recollected it.

I have told on here before - I got £40 quids worth of wine FREE one time
If you haven't ordered it they let you keep it FREEBIES

[Neil]

Originally Posted by [email protected]

but with that sort of mistake they may well have recollected it.

They cant resell it once it has been in your house, you could be the Ossy poisoner

[MargaretR]

Originally Posted by Neil

They cant resell it once it has been in your house, you could be the Ossy poisoner

Yerself calls me the reincarnation of Demdyke
... You another one then..... want to make something of it?

[Neil]

Originally Posted by [email protected]

Yerself calls me the reincarnation of Demdyke

I know what a dyke is, not sure about the dem bit. Please explain for a young un.

[MargaretR]

The True Story Of The Lancashire Witches
You are winding me up
...any Lancashire lad worth his salt knows

[Lilly]

Originally Posted by [email protected]

I have had regular Tesco deliveries for 7 years and never had any issues with the drivers.(never had a bad one yet!)

I dont expect them to deliver into my kitchen, even though they always offer to - the front hall is far enough for me.

I never unpack and check before they leave except for the spirits wine and cigarettes.(which I make a point of looking out for as I empty their delivery boxes into my hallway).

I find that Tesco rarely have a missing item (unlike Asda ) and when it has happened, one phone call and the value has been refunded without question

I once reported 2 small items missing - got a refund - then found them amongst my recycling box in my hall (where I had accidentaly put them).
When I phoned to apologise, they were amused. I told them to debit the amount back again - but they never did.

The 'missing item report' system works well, and the honesty of the customer is always assumed - unless it is blatently abused.

Therefore there is no need to delay the driver by doing an unpacking check.

I think that you may well have gained the reputation for being an awkward customer Ian

I agree, Margaret. I have used Sainsbury's online for about 4 years now and I never check deliveries whilst the driver is still here.

I check it off as I put it away after the driver has gone. On the very rare occasion, perhaps once or twice, that I have found an item to be missing or damaged I have phoned the number on the receipt and the item is credited without question. They are very good.

[Mr Aleks]

Well speaking as a delivery driver myself most delivery companies do follow the same ways as tesco where you sign for the item/s and check. If there is any damage you are covered by various different means. There is nothing worse than when you deliver something being asked stupid questions like what is it? How the hell do i know you ordered it. Is it for me? I have just said your name havent i? I dont have time for people to check the things i deliver thats why i always put unchecked next to their names but some still get stroppy and say well i aint signing for it then. Simple answer to that for me.... ill take it back then goodbye and all of a suden they change their minds, strange.

[katex]

Most consignees in businesss will not check the contents whilst the driver waits .. the only thing they are expected to do is to sign for the number of cartons/parcels and if a shortage will make a note of that.

Have always to rely on the honesty of customers after that, and seems like the Supermarkets are very good with this .. as would be too difficult to prove otherwise.

Sometimes .. weight of consignment can be an indication .. but not foolproof.

Agree though that the driver could have been a little more civil to you Entwisi.

Can be rotten for some 'carrier' drivers though .. they sometimes have to take the flack for late deliveries from companies when nothing to do with them at all.

[shillelagh]

Ok seeing as it was pool night last night - i got told the story last night and i agree with entwisi - i wouldnt sign for something that i hadnt checked. Could possibly be because i used to be storekeeper and signing for stuff that i hadnt checked could possibly cause great hassle to me, the supplier, my boss and if it was needed urgently the bus passengers... If i had to sign it and didnt have time to check it or in some cases the stuff was too big to come into the stores we did sign it unchecked.

One thing though - where was Julie when all this was going on?

[Mr Aleks]

Originally Posted by katex

they sometimes have to take the flack for late deliveries from companies when nothing to do with them at all.

Tell me about it!

[Neil]

Originally Posted by shillelagh

One thing though - where was Julie when all this was going on?

Probably sat with her head in her hands saying "not again"

[buttonsmum]

I was doing the ironing.

I shouted through to the kitchen that if he didn't want to wait while it was checked off then he could take it all back. To which he stormed off to his van. It took him longer to winge than it took Ian to check it all off.

[Loz]

I would never check things off just sign for it safe in the knowledge that if there was a problem i could easily get it sorted.
Yes the manner in which the driver spoke to you was wrong but they are on a strict time schedule and really don't need to be hanging about whilst people check every little item they have ordered,they do get into trouble if they take too long.
At the end of the day they are only doing their job to their instructions.
And no i am not biased because i work for tesco!

[katex]

Just wondered what they do about frozen foods ... are they specially insulated or anything ? Or are their vans thermostatically controlled or whatever ?

[MargaretR]

The vans have a refridgeration section.
The driver always presents me with separate bags of 'chilled' and 'frozen' as the last items to hand over.
I suppose that they are instructed to draw your attention to them so that they can be put into your own refridgeration before anything else is stored away.