Council tax staff.

garinda · 19-01-2006, 13:11

I've just returned from the Town Hall's Council tax office. They had reassesed what I have to pay, and told me I owed a worrying amount to them. I knew they had miscalculated by weekly income, but it was still very worrying.

I'd just like to praise the staff for the friendly and efficent way the dealt with my query. Everytime I've had to go in, the staff have been helpful and friendly.

My problem was sorted, and I know mistakes do happen, but in an age when customer service is lacking in lots of places, I'd just like to note my satisfaction with the staff who work in Accrington Town Hall's Council tax office.

We are all quick to jump on poor customer service, myself included, I think people that do their job well should also receive attention.

SPUGGIE J · 19-01-2006, 13:33

Maybe there is a glimmer of hope at the council even if its in an unlikley place.

garinda · 19-01-2006, 13:40

Ive paid council tax in Lambeth, Wandsworth and Glasgow, and have to deal with some real numpies. I'm really happy to say that we in Accy have the best staff.

WillowTheWhisp · 19-01-2006, 13:45

This is really good to hear. Busman had no end of problems trying to get his sorted out when he first moved up here so it's great to know things have improved.

SPUGGIE J · 19-01-2006, 13:48

Quote:

Originally Posted by garinda

Ive paid council tax in Lambeth, Wandsworth and Glasgow, and have to deal with some real numpies. I'm really happy to say that we in Accy have the best staff.

Didnt think anyone paid council tax in Weegieville.

garinda · 19-01-2006, 13:54

Quote:

Originally Posted by WillowTheWhisp

This is really good to hear. Busman had no end of problems trying to get his sorted out when he first moved up here so it's great to know things have improved.

They did make a total mess of what I have to pay. The bill was so large that anyone of a nervous disposition would have been really frightened.

They did admit their mistake, that aside I've had to go in three or four times and have seen different people, all of whom have been friendly and helpful.

SPUGGIE J · 19-01-2006, 14:02

Quote:

Originally Posted by garinda

They did admit their mistake, that aside I've had to go in three or four times and have seen different people, all of whom have been friendly and helpful.

Are you sure they were HBC employees? They must have set one hell of a New Years Resolution as there normal response is they dont make mistakes and any mistakes is down to the computer.

Doug · 19-01-2006, 14:04

What a refreshing change…….

I have dealt with local council staff, officers and officials in Accrington over recent months and always found them to pleasant, understanding and helpful throughout.

garinda · 19-01-2006, 14:05

Quote:

Originally Posted by SPUGGIE J

Are you sure they were HBC employees? They must have set one hell of a New Years Resolution as there normal response is they dont make mistakes and any mistakes is down to the computer.

No they definetly worked for HBC.

They said they were sorry, they had made a mistake regarding my private pension, and it would be rectified.

garinda · 19-01-2006, 14:06

By the way I didn't start this thread out of relief that my problem was resolved, everytime I've had to go in they have always been helpful and friendly.

Acrylic-bob · 19-01-2006, 17:57

I must be dealing with a parallel Council. They have been messing about with my bill for the last seven months. I came home this afternoon to yet another demand, delivered eight days after it was written and five days after it was due for payment, they still can't get it right, and not one word of either apology, explanation or understanding! It's like trying to reason with the clinically brain-dead.

Neil · 19-01-2006, 18:08

Quote:

Originally Posted by Acrylic-bob

I must be dealing with a parallel Council.

I always find it is good to treat people how you would like to be treated. From your post's A-B I suspect they are dealing with you in the maner you deal with them.

garinda · 19-01-2006, 18:18

Quote:

Originally Posted by Neil

I always find it is good to treat people how you would like to be treated. From your post's A-B I suspect they are dealing with you in the maner you deal with them.

Being of a naturally sunny disposition, I hope it's not just me that gets friendly service.

jimmi5bellies · 20-01-2006, 13:26

I rang up HBC last week (the housing and rents section) to ask how much my rent was a week. The woman on the telephone asked me for my reference number which i gave. Her answer to my question "How much rent do i have to pay a week on my council flat" was .......

"I dont know"

Then i asked if they could send me a payment card for the post office, her reply was ......

"Thats down to your landlord to supply, who is your landlord"

doh doh doh doh doh !!!!!!!!!!

I thought she was taking the pee ! Look out Chantelle, ive spoken to your twin !

Neil · 20-01-2006, 13:43

I thought HBC did not have any properties anymore and they were transfered to the housing association Hyndburn Homes.