Customer Services

[WillowTheWhisp]

I had a similar experience to that in the newsagents at the corner of the Arndale on Broadway. He was so engrossed in a story in Take A Break that he gave me change for £20 instead of £10! It was a heartwarming story though, and he laughed at himself for being dopey.

[Lilly]

Originally Posted by MITZY

I said to assistant "excuse me I think you have made a mistake my change is wrong" she replied "Oh I don't think so we are trained not to make mistakes"

How on earth can you be trained not to make mistakes? My God, we'd all sign up for that course wouldn't we?

This thread just goes to show how first impressions count for so much and the staff really are representatives of the company. I notice that after a bad experience we say, for example, 'Argos has very bad customer service.' This is after one experience in little old Accy. There are hundreds of Argos branches up and down the country yet they are judged on the behaviour of one person from one store.

After bad service we bad-mouth the company, not the person. I suppose it should be the other way round really but it isn't. If you are customer facing and don't give the expected level of service you damage the reputation of the whole company.

[shillelagh]

Last Thursday i cooked a frozen meal from Iceland thought i'd try it. Anyway it being boil in the bag or microwave i chose to boil in the bag. It hadnt been sealed right and some of the sauce escaped into the water. I sent an email to Iceland on Thursday night and ive just had a reply today by email saying they are going to send me some vouchers to make up for it.

[Tealeaf]

I can say without hesitation that the standard of service in most shops and pubs in Hyndburn is at best, pathetic. I was in Ossy Co-Op only last saturday; there was a queue of about 6 or 7 people at the ciggy check-out, most with baskets full or half full. I was the last one in the queue. Meanwhile, none of the standard tills was manned, the reason being that three of the girls from those tills were stood idly gossiping in the middle of one aisle. After 10 minutes or so - and just as it was my turn to be served - two of them decided to return to their work station.

It is not the first time that something like this has happened. There is a great delusion among the local people of Hyndburn that they are in some ways far friendlier than the rest of the country. Well, being friendly is far more than saying Hello to friends; not displaying ignorance to customers and strangers is also a part of it.

Anyway, Hyndburn will shortly be no more; maybe Accy and Districts will result in a little more civic pride combined with civil good manners.

[Ianto.W.]

I was buying a new belt at Mark's and Specer I went to pay 2assiatants behind counter 2 can you stand over there that lady is before you" 'lady served' Imoved back to my original position only to be told "i'm going off now move to other till", belt thrown over counter customer lost, before that happened it took me ages to find belt correct size as they were all mixed up,no assitants in sight,regardless of me beiing handicapped. I intend to get the names of these 2 'till assistants' and complain to head office, when I have cooled down. Accringto branch is not realy busy as I was paying through the nose for the bet £ 15. 00 is not cheap. Stroppy assitants are a curse on any ones business, at the end of the day the Manager is to blame for employing them,but it may be a case of nepotism?

[Bonnyboy]

Originally Posted by Ianto.W.

I was buying a new belt at Mark's and Specer I went to pay 2assiatants behind counter 2 can you stand over there that lady is before you" 'lady served' Imoved back to my original position only to be told "i'm going off now move to other till", belt thrown over counter customer lost, before that happened it took me ages to find belt correct size as they were all mixed up,no assitants in sight,regardless of me beiing handicapped. I intend to get the names of these 2 'till assistants' and complain to head office, when I have cooled down. Accringto branch is not realy busy as I was paying through the nose for the bet £ 15. 00 is not cheap. Stroppy assitants are a curse on any ones business, at the end of the day the Manager is to blame for employing them,but it may be a case of nepotism?

Make sure you complain mate. I would. I dont put up with any of that stuff thesedays, I used to, by god I dont now. Some of these people seem to forget that they are being paid to provide a service.

[Eric]

Usually, I shop Canadian, (Rona and Canadian Tire instead of Home Depot for example) and buy locally produced food, and I use locally owned stores as much as possible; but I have to admit that the best customer service I have had is from Walmart. You don't even need to keep your receipt. All the products have a bar code with all the sales info. on it. And there is never a hassle about returning stuff.

[Gayle]

Last week I was praising Orange but this week they undid all the good.

I got a phonecall from them last week telling me that I was paying too much on my monthly service, would I like them to reduce it by £5 per month and whilst I was on would I like the brand new Samsung phone as a free upgrade. Naturally I was very happy with the phone call and even happier when the shiny new phone arrived the day after.

However, yesterday it didn't work at all. I phoned the service number on a landline and after countless 'if you want such and such a service press 1 or if you want to scream at an employee press 2' options, I finally got through to a person. He told me that the reason my phone wasn't working yesterday was because exactly a week after receiving my new phone I had to change the sim card over - I've looked back through the paper work and no where does it say 'wait seven days and change the sim card over'. I had to point out to him how frustrating it was and how annoyed the automated call service was - I really don't think he cared at all, which made me even more cross.

[garinda]

Bargain Booze in Ossy offers great, genuinely friendly service.

It's the nearest thing we have to a supermarket at the bottom end of the town, and it nearly has as much stock as the Co-op, and is also reasonably priced.

All the staff are very friendly, and helpful, and pack your bags for you, which for me is very useful.

[Neil]

Originally Posted by Gayle

Last week I was praising Orange but this week they undid all the good.

Three have some really good deals on at the moment. More minutes and or texts than anyone else for the money I would say. Mine seams to work everywhere I try to use it.

[Neil]

I have always been impressed with the service from Vonage, a VOIP telephone provider. I cancelled the service today. As soon as I put the phone down I received an email saying it was disconnected and it was. Pipex need 30 days to cancel my broadband.

[WillowTheWhisp]

Whyever should you have to change your sim card? Does that mean you have to end up with a different number? That would be incredibly inconvenient.

[Ianto.W.]

|If I go into a store with 10 till's and only one manned with queues Wilkinsons is my nemisses I leave the goods in the trolley and walk out, just have a look at how many are 'skiving' round the customer service dept all with tunnel vision, assistant's asking for prices as the bar code is not on the item, at Aldi the assistans are required to remember all the prices and do not use bar codes. The assistant's at Aldi are the best I have ever seen, I do not think they get paid for memorising prices in their own time.

[Yolanda25]

We are friendly where I work, but i cant tell you where otherwise you go and get me hahahh, anyway, if a customer brings anything that its faulty, either clothin or battery powered then we do give a refund. Neither customers or the people from where i work makes the things that come faulty so we all know that people do make mistakes wich is normal.

[archiveuk]

Without doubt ORANGE must rate as one of the worst telephone companies I have dealt with...

Never, ever, again!!