dare I complain about the oaklea tavern..? - Page 3

maccawozzagod · 09-03-2008, 18:15

Quote:

Originally Posted by glasgow guy

at the end of the day the pub should have a side door. it doesnt. poor show.

it doesn't have to. Surely whoever booked the venue should have noticed any possible hitches and then could have informed those with prams to not be with prams

glasgow guy · 09-03-2008, 18:45

Quote:

Originally Posted by maccawozzagod

it doesn't have to. Surely whoever booked the venue should have noticed any possible hitches and then could have informed those with prams to not be with prams

and if those who have prams are told not to bring them how would they then get to said function with baby..
its still wrong having to walk children through a busy pub on a saturday night..

katex · 09-03-2008, 18:56

Quote:

Originally Posted by maccawozzagod

it doesn't have to. Surely whoever booked the venue should have noticed any possible hitches and then could have informed those with prams to not be with prams

Can't agree with you there Maccawozzagod .. think this is definitely an oversight on the architect who acted on behalf of the brewery. Any function room attached to a pub ought to have a separate access in my opinion, particularly if the public bar is difficult to negotiate.

Lots of functions are of the types where people will be loaded with presents to take out ... and hek ! maybe a huge cake ...

(hmmph that would be fun!). There could be a group including an exiting drummer and his equipment or, yes, somebody wheel-chair bound.

If there is a fire door which the Manager is prepared to open, then I think a lesson could be learned from Glasgow Guy's constructive criticism, and now up to them to mention to any future hirers of this room, that easy access facilities are available.

emzy · 09-03-2008, 20:00

As someone who has been to work with a DJ at many different venues, it is quite awkward having to fight through people with large, heavy items as not all venues have side entrances to make it easy so I understand how awkward it must have been getting a pram through somewhere like that (i dont know how id manage anywhere like that with my double pram, just tend to "carry" my 2 into any function we go to) But it cant be helped really if thats how the place is set out but I know that it does sometimes pay to ask if there is any other entrance / exit to make it easier for you as the majority of the time the staff are more than happy to help

Margaret Pilkington · 09-03-2008, 20:09

I don't think that this has been asked but here goes.
Glasgow Guy have you spoken to the Manager of the Oaklea Tavern and expressed your concerns?
I'm sure that most managers would want to know if a customer has had a negative experience of their service.
I know that this will not remedy your experience, but it may prove helpful for others in a similar situation in the future.

cashman · 09-03-2008, 20:26

Quote:

Originally Posted by glasgow guy

its still wrong having to walk children through a busy pub on a saturday night..

i agree with that, and therefore i would not have booked a do,at a place where ya had to do that. its just been 1 of them things that can happen at quite a few venues. get over it.

katex · 09-03-2008, 20:58

Quote:

Originally Posted by cashman

i agree with that, and therefore i would not have booked a do,at a place where ya had to do that. its just been 1 of them things that can happen at quite a few venues. get over it.

Amazing what your clever editing can do Cashy ...

Sure you are extremely adept at elbowing your way through many of the pubs in Accrington according to your past posts. You have just stated that you would not have booked a do at a place that would not accommodate your special needs, so you do recognise the problem then ? .. lost custom... doh !

If Kate and Accyjay are any sort of decent Managers, they will take this on board and look to addressing this problem with their brewery. It's called Customer Service. Confident they will, with or without this attitude of 'That's the way it is, so what, get over it'

cashman · 09-03-2008, 22:15

Quote:

Originally Posted by katex

Amazing what your clever editing can do Cashy ...

Sure you are extremely adept at elbowing your way through many of the pubs in Accrington according to your past posts. You have just stated that you would not have booked a do at a place that would not accommodate your special needs, so you do recognise the problem then ? .. lost custom... doh !

If Kate and Accyjay are any sort of decent Managers, they will take this on board and look to addressing this problem with their brewery. It's called Customer Service. Confident they will, with or without this attitude of 'That's the way it is, so what, get over it'

yer baffling me here

agree with what yer saying no problem,you fail to see what i'm saying i think?it dont matter a jot wether i can make me way through a crowded place, if i was sorting a do out, that involved the prescence of kiddies/babys, there acess n facilities would be on my list- now do ya get it?

katex · 09-03-2008, 23:03

Quote:

Originally Posted by cashman

if i was sorting a do out, that involved the prescence of kiddies/babys, there acess n facilities would be on my list- now do ya get it?

Oh, yes, I get it Cashy ..so guess your functions would have to be at the local church hall then !

Most family functions include the very young and old and function rooms should recognise this ... so, although good to check if you are arranging a function .. still feel 'tis the Managers' job to note needs and point out their advantages and disadvantages to such guests. Difference between good and bad events management.

cashman · 09-03-2008, 23:14

Quote:

Originally Posted by katex

Oh, yes, I get it Cashy ..so guess your functions would have to be at the local church hall then !

Most family functions include the very young and old and function rooms should recognise this ... so, although good to check if you are arranging a function .. still feel 'tis the Managers' job to note needs and point out their advantages and disadvantages to such guests. Difference between good and bad events management.

no theres plenty of places without walking through the main bar to enter a function room, you book the church hall its more suitable for ya

katex · 09-03-2008, 23:26

Quote:

Originally Posted by cashman

no theres plenty of places without walking through the main bar to enter a function room, you book the church hall its more suitable for ya

Well, bet Kate at the Oaklea is relieved you are not their Marketing Manager ...

cashman · 09-03-2008, 23:44

Quote:

Originally Posted by katex

Well, bet Kate at the Oaklea is relieved you are not their Marketing Manager ...

am i bovvered?

i happen to like the place n pop in occasionally fer a meal, does that mean ive to bullsh***, you might but i say as i see.

was in last friday afternoon actually fer me mates wake.

WalkOnBRFC · 10-03-2008, 13:03

Well I like the Oaklea and go there quite often

. If there's problems with access don't go or go somewhere else

cashman · 10-03-2008, 13:11

Quote:

Originally Posted by katex

Well, bet Kate at the Oaklea is relieved you are not their Marketing Manager ...

was me own a few yrs back n did very well,thank you,was no magic formula just NO Bull****, n it worked just fine fer me,

AccyJay · 10-03-2008, 13:14

Could those people who have stated that the architect was at fault, please kindly air thier views directly at him. I'm not sure which cemetry he's buried in though or when he died, but I am pretty sure that he has passed away due to the fact that the building is well over 100 years old.

Not a single person approached either Kate or myself to ask for assistance, or even enquire about an alternative entrance to the room. As Harwood Red has already stated, there is an emergency door at the bottom of the stairs which leads to the function room.

The person that booked the room would have known that their guests would have to walk through the mian bar.