dare I complain about the oaklea tavern..? - Page 4

BLACKBURN RAVER · 10-03-2008, 13:17

dont let it worry you jay, theres allways one !!!...

WillowTheWhisp · 10-03-2008, 13:21

People are assuming that Glasgow Guy booked the room. Maybe he didn't. Maybe he was one of the invited guests along with family including child in pram. If I was the owner of the establishment I would prefer that people voiced their concerns, which then could be addressed (as in pointing out that there is an alternative entrance should anybody need to use it) instead of simply refusing to go there again or going elsewhere. Constructive criticism leads to solutions which may not even have occurred to the critic.

AccyJay · 10-03-2008, 13:23

Maybe I should alter the booking form for the room to read......

"Would you like us to carry out any alterations to the layout of the building prior to your function?"

or

"Would you like us to put all our regular customers upstairs so that your guests can use the main bar instead. Thus avoiding any difficulties with prams?"

lancsdave · 10-03-2008, 13:25

Quote:

Originally Posted by AccyJay

Maybe I should alter the booking form for the room to read......

"Would you like us to carry out any alterations to the layout of the building prior to your function?"

or

"Would you like us to put all our regular customers upstairs so that your guests can use the main bar instead. Thus avoiding any difficulties with prams?"

Can you also make sure premiership matches aren't being shown live when I attend please

BLACKBURN RAVER · 10-03-2008, 13:29

[quote=WillowTheWhisp;543590]People are assuming that Glasgow Guy booked the room. quote]

who

....i cant find anybody that is assuming that

cashman · 10-03-2008, 13:32

i was also wondering that.

AccyJay · 10-03-2008, 13:32

Quote:

Originally Posted by WillowTheWhisp

People are assuming that Glasgow Guy booked the room. Maybe he didn't. Maybe he was one of the invited guests along with family including child in pram. If I was the owner of the establishment I would prefer that people voiced their concerns, which then could be addressed (as in pointing out that there is an alternative entrance should anybody need to use it) instead of simply refusing to go there again or going elsewhere. Constructive criticism leads to solutions which may not even have occurred to the critic.

Exactly.

We try our very best to accommodate the needs of all our customers, but if nothing is mentioned about a problem, then we can't do anything about it.

i.e

There is an elderly gentleman that visits the pub almost every Saturday night. He has severe walking difficulties (he can't walk without the assistance of a friend & a stick), & therefore we reserve the nearest table to the tiolets for him.

WillowTheWhisp · 10-03-2008, 13:33

Quote:

Originally Posted by AccyJay

Maybe I should alter the booking form for the room to read......

"Would you like us to carry out any alterations to the layout of the building prior to your function?"

or

"Would you like us to put all our regular customers upstairs so that your guests can use the main bar instead. Thus avoiding any difficulties with prams?"

Perhaps you would like to make a note when people enquire about booking a function room that your premises are not a suitable venue for a family party with young children/toddlers/prams/wheelchairs. At least people reading this thread will be aware now not to book it for such. I'm puzzled that you seem to prefer to lose bookings rather than look at alternative ways to please both those booking the room and still accomodate your regulars.

AccyJay · 10-03-2008, 13:33

Quote:

Originally Posted by lancsdave

Can you also make sure premiership matches aren't being shown live when I attend please

???????

WillowTheWhisp · 10-03-2008, 13:35

I have re-read the opening post and see that GG did not book the room, that his in-laws did. Perhaps they should have asked if there was seperate access to the room for prams etc and if that IS available then why the aggro?

AccyJay · 10-03-2008, 13:36

Quote:

Originally Posted by WillowTheWhisp

Perhaps you would like to make a note when people enquire about booking a function room that your premises are not a suitable venue for a family party with young children/toddlers/prams/wheelchairs. At least people reading this thread will be aware now not to book it for such. I'm puzzled that you seem to prefer to lose bookings rather than look at alternative ways to please both those booking the room and still accomodate your regulars.

It's not about prefering to lose bookings. Every person that books the room is shown around it first.

BLACKBURN RAVER · 10-03-2008, 13:38

Quote:

Originally Posted by WillowTheWhisp

I have re-read the opening post and see that GG did not book the room, that his in-laws did. Perhaps they should have asked if there was seperate access to the room for prams etc and if that IS available then why the aggro?

try reading it properly in the 1st place, then spout !!!

that is what all the fuss is about, they DIDNT ask and then started a thread dissing the place !!

Stanleymad · 10-03-2008, 13:39

Tho shouldnt this complaint have been put to the mangement of the Oaklea whom could of answered the posters concerns directly rather than the ruffled feathered approach on here to gain reaction

WillowTheWhisp · 10-03-2008, 13:47

Quote:

Originally Posted by BLACKBURN RAVER

try reading it properly in the 1st place, then spout !!!

that is what all the fuss is about, they DIDNT ask and then started a thread dissing the place !!

You read it properly again then - GG didn't start a thread DISSING. There is more positive than negative in the post. Here, read it again:

Quote:

Originally Posted by glasgow guy

the other halfs family had a big family do there last night and whilst it was a good night had by all with decent food and drink etc on the go the only down side to me is the fact that the only way to get to the function room is through the busy pub and up the stairs - which when you have a pram is quite tricky - not the stairs part but trying to push a pram through a busy pub when people wont move for you - and it was the same on the way out to..surely having a side door or another entrance to get to the stairs would have been on the 'to do' list rather than walk through a busy pub twice on a saturday night pushing a pram to get in and out of the building...

sorry to compain but it was the only moan? of the night...nice pub though.

Only one moan - 3 good points: nice pub, decent food and drink. 3 pros and one con. OK if you think that's dissing.I think it's constructive criticism which can be used to avoid any future problems. Maybe the point could have been brought direct to the management but how many other threads have there ever been on AccyWeb criticising something, anything? Plenty. Also, how many people have been there, grumbled to themselves and done nothing apart from deciding never to go there again - but had they seen this thread and seen a positive response may have decided to give it another go?

No-one has really condemned the Oaklea, just brought up one point which could possibly be got round as has been pointed out. Maybe even a sentence on a booking form to the effect to avoid any future problems. Not difficult but surely preferable to people moaning and grumbling to themselves and going elsewhere instead in future.

Less · 10-03-2008, 13:51

Quote:

Originally Posted by AccyJay

Exactly.

We try our very best to accommodate the needs of all our customers, but if nothing is mentioned about a problem, then we can't do anything about it.

i.e

There is an elderly gentleman that visits the pub almost every Saturday night. He has severe walking difficulties (he can't walk without the assistance of a friend & a stick), & therefore we reserve the nearest table to the tiolets for him.

If you really cared about him you would supply a table in the toilets and while your about sorting that out, why Oh why, have a function room upstairs get the builders in and move it to the car park then no-one would have to worry about the stairs!

You could if you are a caring sort of bloke, take a leaf out of ASDA's book have invalid carriages and child friendly bulldozers to stick the kid in start that in motion people will soon move!

I also have a reluctance to pay for my own beer so could you please ensure that on any future day that I may call in I will be exempt from having to suffer this inconvenience?

If you wish for any other helpful hints on how to run your business, (into the ground), please feel free to contact me like most other accwebbers I am just overflowing with bright ideas and ways in which you can adjust things so that I can take my place as the centre of the universe.

Or alternatively I could just call in, find that except for a slight problem with access, I had a really good time which makes up for any such inconvenience caused by something that really isn't beyond the bounds of coping with!