Diodes? - Page 3

WillowTheWhisp · 11-07-2006, 17:34

I used to buy all sorts of bits and bobs at Tandy. I miss it too.

entwisi · 11-07-2006, 18:59

Cheers mate for those, I'll fit them at the weekend

Madhatter · 11-07-2006, 22:24

Someone else said something about an electronics store at sheffield.

No this cpc is preston.
Customer services rang metoday. Admitted that My account should be 41quid in credit without the pc.
they are Insisting that I sent the last pc back as unsuitable and when they checked it it wasn't faulty (which is a lie), so therefore I was charged a restoking fee.
The compensation that I recieved of 115 quid is a refund of that restoking fee and loss of the hard drive that I left in it. It was only sent for repair, so therfore You wouldn't take it out would you. Also why would I send a pc back as unsuitable then order the exact same pc.
Faults on it were, ie keeps needing to close, pc keeps resetting, feet are missing, memory card reader doesn't work, remote doesn't work, keyboard doesn't work, mouse doesn't work, case is scratched.
This is the same pc minus my hard drive. It was sent back for repair was restocked instead of being repaired after I'd used it for three months, then sent out to me as a reconditioned return in working order. I want to know how many it's been out too over the last year, how many times do these pc's go out, considering that this is the fourth delivery.
Anyway, even though I get 115 compensation, cpc get the compensation because once I get a working pc I'll still owe the full cost minus what my account was in credit.
Thats 7 months being messed about 5 compouters. if this next one works, numerous phone calls, paying someone to be in to recieve/have collected.
Do you think I'm entitled to compensation. should I stick with it or just send it back, demand a refund of the amount my acount was in credit and go else where ?

entwisi · 12-07-2006, 06:39

If it really has been such that not one of 5 PCs has been fit for purpose(and I do mean you to think honestly if it was the PC or possibly something you did , installing software that messed it up) then you have protection under the Sale of Goods Act. I would be winging my way to trading standards right now.(actually I wouldn't because I would have sorted it before this long but hey, thats me)

Madhatter · 12-07-2006, 15:35

Bet you wouldn't entiwisi, n if your so sure give me tips, because I just get transfered, tranfered, transfered, or cut off, or promises of someone ringing us back. cpc call centre, accounts and customer services are an absolute joke. Becuase she put the phone down when I asked to speak to the manager I don't know if they're sending a new now or collecting this heap of scrap.
It's the pc's because I haven't installed any software, it won't let me, says a cabinet file is corrupt.
I'm tempted to go trading standards because having the pc is the only way of getting something back for all the phone calls, dozens of them to 0870 numbers, but also it's quite obvious that if anything does go wrong in the future and I return it, I risk it being restocked and charged for the privalage of losing my pc.

Madhatter · 12-07-2006, 15:36

where would YOU buy a pc from if you wanted an off the shelf one at a reasonable price.

entwisi · 12-07-2006, 19:35

laptop, I would buy an Acer,( As I have twice )shopacer.co.uk, sometimes even Comet have some cracking deals on them

Desktop, Dell are OK, there are loads of others I would happily use, I'd even be prepared to goto PC World if necessary.

Madhatter · 12-07-2006, 19:42

the person I bought it for wanted a dell but I thought they were expensive, they're double the price of this one for the same spec, but I'm thinking now that it may be worth it .