Doctors Receptionist

[cherokee]

I reported our receptionist to the doctor a few weeks back for doing exactl;y that. First she told me I couldnt have my presciption until id seen the doc again, I told her i didnt need to see the doc for at least 6 mnth but she insisted i did , so I had to make aan emergancy appointment for the following day by which time a queue had formed behind me and she started questioning my ailments for the prescription . I only wanted my HRT but she told me i could manage without them ..I said " no i cant" I was told i would always have to have them AND never to miss
I were furious and when i saw the doc the day after he agreed with me and said if she had read further down the screen she would have seen i wasnt lying. grrrrr but i almost ended up discussing my medical stuff infront of a whole damn surgery.
She was given a warning and quite rightly so. She avoids me like the plague now if she can .

[cashman]

Originally Posted by pipinfort

Peel House has the worst receptionists, New building ,same old nosey miserys...........

agree, but in fairness theve had years of practice.

[MargaretR]

I have just got a letter to say that my chiropody treatment has moved from Ossy clinic to the Acorn centre - is Ossy clinic being closed completely?

[pam1]

yes Margaret they are closeing. and they are opening a dentist as well in the center

[Royboy39]

Originally Posted by [email protected]

I have just got a letter to say that my chiropody treatment has moved from Ossy clinic to the Acorn centre - is Ossy clinic being closed completely?

Dont know.....did they have nosey receptionists?

[accyman]

when peel house was on avenue parade they had a sign up saying you HAD to tell the receptionist what was wrong with you

[keetah992000]

i once went to docs and was busting for ladies ( sorry if tmi lol ) as appointment was any minute i told receptionist that i was visiting ladies - she said okay and gave me a strange look, so i said well my appointment is any minute so she said okay and seemed to understand-
twenty minutes later i was still waiting to see doc - i asked receptionist if they were behind she said no - give me your name - then told me she had put me as not attending - it was the same receptionist i had tolds i was using ladies i couldve cried - or laughed with hysteria

[sparkie]

I'm currently trying to change my doctors as I'm unhappy with their sevice. If I ring up for an appointment I am usually told they are all gone and to ring at 8 the following morning, which I do, to be told they have no appointments left and to ring again in the morning. I've lost count of the amount of times I've ended up at accy vic minor injuries as it is now to get anti-biotics for a thoroat infection, to be sternly told you should ahve gone to your doctors for them. The last time I managed to get an appointment with my doctors It was a pointless exercise anyway, I went in on a friday with a strong suspicion about what was wrong with me (I get about 8 throat infections a year as I am prone to them and require immeadiate anti-biotics due to a heart condition) to be told I had a simple virus and to drink water and take co-codamol for the pain, by the monday morning I could not swallow anything including water, couldn't get an appointment so I went to minor injuries to be told I had tonsillitis!!!! Absolutly flipping unbelieveable!!!

[sparkie]

Thinking about it I have never been able to get a straight answer out of our receptionist all I get is I'll just ask, sorry no or in a very short manner well you'll just have to ring back tommorow won't you!!!

[lancscat]

there just god damn nosey

[Royboy39]

Originally Posted by sparkie

Thinking about it I have never been able to get a straight answer out of our receptionist all I get is I'll just ask, sorry no or in a very short manner well you'll just have to ring back tommorow won't you!!!

There is a complaints procedure for bad family practitioner service as under:
NHS complaints

If you feel agreaved then ask for a complaints form in the first instance from the receptionist (I think that might make then take notice of you)
If no satisfaction then fill in the form and submit it, if you need help with the form contact the Citizens Advice.

[sparkie]

cheers chuck