First class prices for a second class service - Page 2

Gayle · 09-12-2005, 09:35

I phoned up the Royal Mail a few weeks ago because I knew for a fact that three letters that had been sent to me had not arrived - I was 100% confident that the senders had sent them. The response was pretty pathetic but what made it worse was that I phoned twice, spoke to a manager twice yet he failed to ring me back with any really response as he'd promised. I suspect he put the phone down after I'd called and forgot all about it.

One of the letters (which was actually a small parcel with a knitting kit in) failed to arrive ever, and the others did eventually turn up but one looked like it had been tampered with (this was a letter from the National Lottery - I suspect someone thought it had a cheque in it but it only had a letter of acknowledgement for a grant).

I wouldn't trust anything important to the postal system anymore!

SPUGGIE J · 09-12-2005, 10:03

Its a sad state of affairs when you lose trust in a public service. I now send anything important by registered post so at least I know it will arrive even though it cost a lot more than a first class stamp. The customer relations at the Post Office leaves a lot to be desired and does give the impression of not caring. What happened to customer atisfaction and bending over backwards to keep customers happy!

geoff70 · 09-12-2005, 12:26

the poor customer realations probebly comes from the staff not being happy themselves ...theres nothing worse than getting served anywere by a sour bake ,you can actually sense it .and it doesnt only apply to the p/o

SPUGGIE J · 09-12-2005, 13:34

Thats a polite way of putting it I would sujest others but dont want angry mods around. There is no reason why people who are picked for CR cant have a friendly helpful disposition and have the odd off day like the rest of us. Seems cold and unhelpful is a requisite for the job today and companies wonder why they lose custermers and money.

Acrylic-bob · 09-12-2005, 16:08

We deal with a bakery supplies company in Preston called Bako Northwestern and I have to say they are consistently the friendliest and most helpful company I have ever had the pleasure of dealing with. Today we were expecting a delivery from them but we were out delivering ourselves and there was no one on the premises when their driver arrived. They contacted us via mobile and when we explained that it would be approximately twenty minutes before we could get back, the response was "Not a problem luv, we will tell the driver to wait." and when we got back there he was, all polite smiling efficiency.

How many other companies would do that? How many other drivers would give you a mouthful for holding them up, or just dump your stuff outside and sod off?

If bako Northwestern can do it, so can anyone else!

SPUGGIE J · 09-12-2005, 17:36

Ab that is first class service and with a polite driver something that is very very rare. Any more than a 5 min wait with some of the drivers delivering at our place and they throw a tantrum that woiuld make a 2 year old look good.

jimmi5bellies · 09-12-2005, 21:17

Well surprise, suprise. After ring RM and complaining again to them my letter that i posted 1st class Recorded delivery on Monday was delivered this afternoon !

SPUGGIE J · 09-12-2005, 21:20

Crikey I got one from accy recorded delivery next day. What excuse did they give?

jimmi5bellies · 09-12-2005, 21:22

The usual crap ..we are very buisy at this time of the year, please try to post early to avoid delays ! post can take a few days extra ! blah blah blah !

SPUGGIE J · 09-12-2005, 21:45

Quote:

Originally Posted by jimmi5bellies

The usual crap ..we are very buisy at this time of the year, please try to post early to avoid delays ! post can take a few days extra ! blah blah blah !

What a load of baloney if that was true how come bills and money demands land on time.

KiTChener · 09-12-2005, 23:35

Quote:

Originally Posted by Gayle

The response was pretty pathetic but what made it worse was that I phoned twice, spoke to a manager twice yet he failed to ring me back with any really response

Gayle,
I'm sorry to have to advise that this response is symptomatic of most medium/large businesses these days.
As a small/medium business, I would expect that ALL my employees will ALWAYS return calls from MY customers!
If I ever found out that this was not the case, they're OUT! Full stop!!

Trouble is, bigger businesses have too many layers of unaccountable managers..........
If I 'cock up', in my business, you know it's me......
I've nowhere to hide!!!

So, if you want a new kitchen, expertly installed, & project managed from start to finish by 'MOI' personally, contact me on..................................

(Sorry, deleted by Moderator, as advertising not allowed!)

jimmi5bellies · 10-12-2005, 09:44

True spuggie. A bill from the council landed on my doormat the day after it was posted.

SPUGGIE J · 10-12-2005, 13:47

Well things aint any better thats my post just poped through the letterbox and look at the time the the aaaarrrrrghhhhh.