Hyndburn Council

[lancsdave]

Have they cocked up by any chance ?

I received a summons this morning for unpaid council tax for last year. Slight problem, not only have I paid last years I have also paid part of this years. Rung twice this morning and on both occasions have waited 10 minutes in the queue before somebody has intervened and asked if I could ring back later when it should have quietened down.

Dare I suggest it's more than me they have incorrectly summonsed

[jackyalex]

i would say that it was an error on their side,as long as you have kept your reciepts of payment you shouldnt have anything to worry about,the thing is,it wastes your time and phone calls for what is their error,i hope it all gets sorted out soon for you

[Less]

Originally Posted by lancsdave

Dare I suggest it's more than me they have incorrectly summonsed

Try this email page It may help.

http://www.hyndburnbc.gov.uk/roundab...Enquiries.html

[grego]

They really are a waste of space, hope you get it sorted soon.

[panther]

how can they make such a daft mistake??
have you still got your receipts?...if so dont worry about it

[K.S.H]

I'd email them and tell them to ring you, you have paid and not shelling any more money out on phone calls etc and if they don't ring waste their time by going to court and making a fool of them - ps, double check you made all payments in full, might be over a few penny's

[Ianto.W.]

There is more chance of a one legged man winning a backside contest, than anyone has of getting any sense out of that money wasting machine. I used to have to pay £5.00 a year Council tax, it took them three letters all arriving on the same day, to inform me how they arrived at the figures already supplied by me. Surely it must be cheaper just to 'write off' these annual small sums than it is to collect them Just a thought that mighn't save a few bob.

[spinner]

[quote=lancsdave;428310]Have they cocked up by any chance ?

I received a summons this morning for unpaid council tax for last year. Slight problem, not only have I paid last years I have also paid part of this years. Rung twice this morning and on both occasions have waited 10 minutes in the queue before somebody has intervened and asked if I could ring back later when it should have quietened down.

Dare I suggest it's more than me they have incorrectly summonsed [/qu

i wouldnt deal with it on the telephone. they probaly wont acknowledge that you called and land you with further costs. they really are blood suckers. email them or write to them and youll have proof that you have contacted them.

[spinner]

Originally Posted by Ianto.W.

. Surely it must be cheaper just to 'write off' these annual small sums than it is to collect them Just a thought that mighn't save a few bob.

keeps them and thier mates the bailiffs in a job ianto. thats what its really about.

[cashman]

Originally Posted by spinner

i wouldnt deal with it on the telephone. they probaly wont acknowledge that you called and land you with further costs. they really are blood suckers. email them or write to them and youll have proof that you have contacted them.

gotta say dave, thats sound advice. had a similar dispute with another council dept, over about last 2 years, they DENIED we had ever phoned,) no record)

[garinda]

[quote=spinner;428576]

Originally Posted by lancsdave

Have they cocked up by any chance ?

I received a summons this morning for unpaid council tax for last year. Slight problem, not only have I paid last years I have also paid part of this years. Rung twice this morning and on both occasions have waited 10 minutes in the queue before somebody has intervened and asked if I could ring back later when it should have quietened down.

Dare I suggest it's more than me they have incorrectly summonsed [/qu

i wouldnt deal with it on the telephone. they probaly wont acknowledge that you called and land you with further costs. they really are blood suckers. email them or write to them and youll have proof that you have contacted them.

I'm not contradicting you () but in my dealings with them, calls and what you said, and to whom you spoke, are recorded with your details. They were in my case anyway.

[cashman]

[QUOTE=garinda;428580]

Originally Posted by spinner

I'm not contradicting you () but in my dealings with them, calls and what you said, and to whom you spoke, are recorded with your details. They were in my case anyway.

probably depends who you get n what sort of day they are having? denied having a record of any phone calls to paris.

[garinda]

...I agree though, actually going in is more productive than phoning if you have a problem. You can stage a sit in until you are satisfied with the service.

Some of the people at the desks are very good at their jobs. However some behind the scenes aren't fit to lick the stamps in the post room. I've kept one particularly bad letter from a woman who claims to be in charge, and it is the most badly written letter I've ever seen in my life. A child of six would have done better.

[spinner]

actually one of the ladies should be in charge of the whole lot. she seems to be very competent and in my opinion deserves to be promoted. the rest are useless

[spinner]

[quote=garinda;428580]

Originally Posted by spinner

I'm not contradicting you () but in my dealings with them, calls and what you said, and to whom you spoke, are recorded with your details. They were in my case anyway.

well they probably take more notice of certain people