Hyndburn Homes - asbestos removal - Page 3

Michael1954 · 21-02-2012, 06:19

Good morning, Margaret. I am sorry you have had little or no sleep, but in the circumstances that is understandable. I wish you well and hope things are sorted out as soon as possible. Keep your chin up. x

jaysay · 21-02-2012, 09:47

Quote:

Originally Posted by MargaretR

I am back - at just before 10pm!* and the job will need to be resumed in a few days time( not finished will have to vacate again)

I have returned to a rain damaged flat with central heating not functioning and no loft insulation.

I will give more detail later when I have complied a full list of damage.
I await visit from the out of hours call out repair man to get my heating working again.

* workmen were leaving as I arrived ! I was not allowed to come home earlier

10pm Margaret so that must have been 14 yours and they left you without heating, ridiculous, and still they hadn't finished

jaysay · 21-02-2012, 09:55

Having read all your posts on this subject Margaret, I hope your phone is read hot this morning burning Nigel Fenton's ears, at best they behaved unprofessional at worst they were bloody useless, kinda think the worst applies

MargaretR · 21-02-2012, 14:10

I slept from 7am - 8.30am and proper sleep has not been possible since due to the clanging and banging going on as they now work on the next block of 4 flats adjacent to mine.

The notice I left on my front door at 6am had been removed at 8.30am, so they got the message.

Despite the liason officer being aware that I had little or no sleep he still knocked on my door at 1.30pm.

I am in no fit state to discuss this problem rationally, so I sent him away until tomorrow.

Margaret Pilkington · 21-02-2012, 14:14

Give 'em what for Margaret. You have been treated very badly.

MargaretR · 21-02-2012, 14:49

I prefer to deal with the 'organ grinders'

I have emailed -
Bramhall Construction
Nigel Fenton of Hyndburn Homes
Assist Facilities Management (the asbestos removal contractor)

Margaret Pilkington · 21-02-2012, 14:57

Perhaps a letter in the local paper might jolly things up a bit too.

MargaretR · 21-02-2012, 15:03

Quote:

Originally Posted by Margaret Pilkington

Perhaps a letter in the local paper might jolly things up a bit too.

I don't have much faith in Accrington Observer.
Correct fact reporting without sensationalism isn't their forte.

Margaret Pilkington · 21-02-2012, 15:54

I wasn't thinking of their reporting Margaret...more a letter from you to outline your concerns.

MargaretR · 21-02-2012, 19:19

I have launched my offensive against malpractice.

Another avenue yet to be used is the webposting of my experience by way of an adverse review on the several websites that potential future customers can read (including their Facebook page)

http://www.facebook.com/pages/Assist...td/66771000925

MargaretR · 22-02-2012, 07:55

I am refreshed by 7 hours sleep last night and ready to re-engage in battle

I really appreciate some advice and info I got from Spugs via PM.

A thorough 'deep clean' and decontamination by a specialist firm is likely to quell the discomfort/disquiet I feel living here. They can also deal with the rainwater damage.
I await quotations from several such specialists.

Meanwhile I cannot perform my usual cleaning routine because of the risk of stirring up contaminated dust. I have two air cleaning gadgets operating in my lounge.

I have heard that the delay in getting me back in here on Monday was because they were struggling to get the air quality down to an acceptable level.

Yesterday I could not think beyond moving out, and websearched for alternative accommodation.

Today I am more optimistic that a 'deep clean' is the answer, and would be the least traumatic option.

MargaretR · 22-02-2012, 14:57

I've just had a visit from the owner/manager of the company Assist Facilities Management (the asbestos removal contractor).
We went through the points I raised.
Some errors in the practice were admitted - they used my shower to fill a bucket - it is likely they used the toilet (contravening instructions) - whether or not they were still wearing contaminated clothing when they did cannot be established because no-one has admitted it.

The lounge furniture was moved before the work began to facilitate the construction of the polythene sheet containment tunnel - which he has convinced me was built - which explains why 'the wrong cushion' got wet from the roof leak, and maybe explains why the reclining chair was partly reclined.

They did borrow my 4way plug adapter from the bedroom, but before work commenced, to test the video camera which they used in the loft during the work. My vac was not used.

The reasons for the whole excercise were explained in detail - it wasn't just the pipe - it was broken fire boarding in the loft. When I asked why I wasn't told, he replied that some people get scared and they didn't want to alarm me unduly. He was not aware that I am well informed , having been responsible for building maintainance at Melbourne House for 8 years. I now know that the removal was neccessary and essential - seen photos of the damaged boarding.

Result - To allay any doubts I still have - I am to have a deep clean in every room using a vac designed to capture asbestos (hepa filters aren't good enough - I knew that), using cleaning materials of my choosing (no petrochemicals) carpet shampooed in the lounge to rectify rainwater damage.

The removal of that asbestos in the loft is not yet complete, so they will have to return for a few hours to do it - no date yet set but 'sooner the better' agreed. Meanwhile to reassure me of the air safety, my air quality is to be monitored and tested this afternoon.

The deep clean will be arranged shortly after that and will be discussed between me and him (the boss) personally.

So I consider that the upheaval I have endured was justified. There will be more upheaval yet but I accept it with good grace - and I will have a spotless flat when it's over.

Margaret Pilkington · 22-02-2012, 15:03

well, Margaret, your persistence has paid off for you....you got the answers to your questions and they took your complaint seriously.......and as you say you will have a sparkling clean flat ,and one that is safer at the end of the rigmarole.

MargaretR · 22-02-2012, 15:12

Now I need to mail all the folk I mailed before to say the problem is resolved.
(I mailed the Enviro Health only this morning).

If they had told me the truth in the first place I wouldn't have given them hassle.
They shouldn't assume that all us 'council cave dwellers' are incapable of understanding.

Margaret Pilkington · 22-02-2012, 15:22

They might think twice in the future Margaret. Glad you are sorted.
I hope they are doing the deep clean for you...or at least paying for it to be done.