Just A Word Of Warning!!

[garinda]

Originally Posted by BERNADETTE

It gets even better, they sent a letter asking for return of wireless router. Guess who it was addressed to? If they don't receive it within thirty days they are going to demand a payment of £100. Now I have no problem returning it but they want me to pay for the postage. Think you all know they will be waiting a long time for it I am certainly not paying for its return.

I'd let them whistle for it.

If they insist in writing to Ian, let them sue him for it's non-return.

I'm suprised my old mate Ianto hasn't sent down a bolt of lightning to their Head Office...yet.

[BERNADETTE]

Originally Posted by garinda

I'd let them whistle for it.

If they insist in writing to Ian, let them sue him for it's non-return.

I'm suprised my old mate Ianto hasn't sent down a bolt of lightning to their Head Office...yet.

They will whistle for it as far as I'm concerned but surely they don't need to send letters addressed to people who they know are dead. I know it is inevitable that you get letters addressed to deceased people but surely such a large company on knowing said person is dead could show a little compassion and address mail to me. Is it to much to ask that they consider peoples feelings?

[cashman]

totally diabolical treatment in my book, as ya know i'm with orange, theve been fine with me, but my circumstances are well differant, i would go for a "Free Consultation" to a soliciters if poss n cane the barstwerds.

[Bonnyboy]

Good to see you back Bernie, damned shame that you have had to have such a “trial” to get back online.

[derekgas]

One of the problems here is that these people read off a script on the computer, anything beyond black and white is double dutch to them, they could update files but are too lazy and would probably have to get a supervisor to allow it, whenever I speak to call centres, I always tell them to pretend they don't have a script in front of them, and to pretend that I am a real customer who requires assistance, half of the time they will hang up. Where I work, if we are informed of a couple becoming a single person, the details are updated on the computer immediately, then again, we don't have a script or a supervisor. I agree with others Bernadette, let the a holes pick up thier own poxy router.

[grego]

Its awful what they've put you through Bernie companies like that should be able to easily transfer things across without any hassle.

[shillelagh]

I know what it was like when my mum died - everything was in her name so had to transfer everything to mine. I had so many arguments with the gas, electric, water etc that one day i slammed the phone down on them. One of them even said they couldnt switch it over unless they spoke to the person who's name was on the bill - i said if you want to write to her its Grave **** in St Johns Stonefold Cof E Church yard and she said you dont have to be like that - i said i told you she'd died so im asking you to put it in my name. Its hard enough when someone dies and you dont need all the hassle you get. The only one i didnt have any problems with was BT mind you sis sorted that one out.

Bernie an idea for you - if you get another letter from them addressed to Ian - i know it sounds horrible but it does work - write on it not known at this address and stick it back in the letterbox without opening it and no stamp on it.

[BERNADETTE]

Must say that Orange is the only one I had any truck with. Sky just changed account into my name.

[cherokee]

Well I think its disgusting what you,ve had to go through Bernie . Mez kept me updated hope you dont mind.
Hope your ok hun and its soo good to have you back.