Just A Word Of Warning!!

[BERNADETTE]

Just wanted to warn any couples out there who are both into computers to check with their provider what would be the outcome if the account holder dies. I have had no help whatsoever from "Orange" who Ian had an account with. The long and the short of it has been that I have had no internet connection from December 29th till yesterday and it has been really horrible trying to get a straight answer from any of their "customer non-helpline staff". Although we don't like to think about our husband/wife going do think you should out if your provider is prepared to transfer an account to surviving partner if it happens. You could well save yourself going through what I have if you ask.

[Lilly]

Thanks for that, Bernadette. It's appalling that you were left without connection for that length of time. My account is in my husband's name, I shall have to look into that.

[BERNADETTE]

Worth looking into Lilly as Orange refused to transfer account into my name.

[panther]

my internet account is in my name, but comes out of me fella's bank account
never really thought about it to be honest, like ya say you really dont think about things like this...thanks bernadette it is something to think about

[Lilly]

Originally Posted by BERNADETTE

Worth looking into Lilly as Orange refused to transfer account into my name.

I'm with Sky. I shall make some enquiries.

[BERNADETTE]

Originally Posted by BERNADETTE

Worth looking into Lilly as Orange refused to transfer account into my name.

And they asked to speak to the account holder every time we rang even though they had been told he had died. Totally insensitive and incompetent to boot IMO

[grannyclaret]

sugar butties,Bernie, and i thought a.o.l. were crap

[derekgas]

Totally disgusting treatment bernadette, glad your all sorted out finally, it is ridiculous when they cant even update computer details.

[lindsay ormerod]

Bernie, wait till my my mum Ossylass sees this thread, she had a total nightmare when my step dad died and I think that was Orange too !

[ossylass]

Yep, Orange were still sending bills to Len in October, in spite of me sending a death certificate in July - plus numerous letters and phone calls. When your husband's just died, that's something you don't need!

[mez]

the treatment that bernie had off orange was diabolical to say the least i know the full in's & out's & like i said before it's been horrendous for her, sounds like it was the same for your mum too lyndsey. its an appalling way to treat people who are at their most vunerable just after the death of a loved one ive been blazing on bernie's behalf.

[BERNADETTE]

Originally Posted by derekgas

Totally disgusting treatment bernadette, glad your all sorted out finally, it is ridiculous when they cant even update computer details.

I could write a book about this but suffice to say it would help if they trained their non-helpline staff better. At first we were told they would transfer account into my name. On top of that they felt it was ok to take money for a service they weren't providing. Ossylass you need to report them to OFCOM, they are totally useless!!!

[jaysay]

What is wrong with these companies, first they caused so much distress, when its just as easy to be helpful, after all Bernie was a customer when alls said and done, you would think they would have wanted to keep her on the books. these people need to be exposed at the highest level

[garinda]

I'm sure hassle like this is the last thing you want to deal with, at such a sad time.

Totally disgusting.

[BERNADETTE]

It gets even better, they sent a letter asking for return of wireless router. Guess who it was addressed to? If they don't receive it within thirty days they are going to demand a payment of £100. Now I have no problem returning it but they want me to pay for the postage. Think you all know they will be waiting a long time for it I am certainly not paying for its return.