Npower

Yolanda25 · 04-04-2008, 13:51

Omg!!! im so angry is unreal!!!
Right i will explain:
My sister in law had her meters changed to prepayment meters 3 days ago,the guys that changed meter didnt leave a prepayment card for her to top up the meter, when she asked the guy he said that he should get one on the post the next day... next day came and the card didnt turned up.
She rang npower who said that they sent a card and that it should be there, she says that she hasnt recieved no card otherwise she wouldnt be ringing and wasting credit, the woman on fone says that they will send another one recorded delivery and that it should be on post by tomorrow (yesterday), post comes and there is no card.Once again she has to ring them and yet waste more credit on fone. The woman on the other side says that her sistems are down and that there is nothing they can do about it , my sister in law starts going mad because she has a 2 year old daughter and she has to make teas and bath her and the house is freezing , the npower woman says that they gonna send a person to deliver the card and that they should be there in no more than 4 hours,well there we have a waste of 4 hours to wait for someone who guess what!!! they didnt turned up.
Today day 3 without gas she comes to my house to tell me about it and ring them again and guess what??, the sistems are down but the woman tells mandy that they will send someone around and that she has to wait all day at home but that it will not be guaranteed that they will come.
I heard ths conversation thru the loudspeaker so went mad grabbed the fone and started giving this woman load of bull**** saying that it was disgusting that they were living a child with no gas for 3 days, the woman says to me that there is nothing they can do, so i turned around and told them that no wonder why the company is so **** and that they always having trouble.
Anyway will see what happens with this card and the gas, me on the other side i got in touch with npower and asked them to tell me how much is my bill for this period because im changin suppliers, utterly disgusting company!!!

emamum · 04-04-2008, 13:53

national grid should have come and put some emergency gas on for her to last until she got her card....thats what they did with me.

MargaretR · 04-04-2008, 13:56

She will regret changing = will be paying more for gas whichever company she has

emzy · 04-04-2008, 14:26

Can you not get a card from the shop, wil do her temporarily

onlyme · 04-04-2008, 16:19

The supplier can actually send an engineer out who can manually put credit on the meter. It is against the law for a house to have no supply with a dependant living there. Demand the engineer!

panther · 04-04-2008, 17:18

Quote:

Originally Posted by emzy

Can you not get a card from the shop, wil do her temporarily

Thats what i thought

,
im with Npower but dont have a prepayment meter or card, never had one and never will, I just pay so much every month and it gets deducted from my bill, that way i know iv always got electric/gas

derekgas · 04-04-2008, 17:25

If you have no gas, ring 0800 111999, tell them you have no gas, dont tell them why until they get there (which has to be within 2 hours), the engineer should be able to sort something out, and n power will get the bill.

pam1 · 04-04-2008, 17:27

yol
she as to go to the seling out shop in church and ask them for a card.
hope that helps you

emamum · 04-04-2008, 17:29

i dont think you can get gas cards from the shop, only electric.. i was waiting a week for mine and british gas said you couldnt do that.. i had to have a national grid engineer out twice to put emergency on for me.

Stanleymad · 04-04-2008, 17:30

N power are crap hence i changed recently after 6years with them, during the past few mnths of unsatisfactory response from them i changed supplier guess what they now admit fault & is still awaiting my final bill with compensation deducted.

Do as Derek says & also submit a complaint to Offgem - they'll kick butts too.

BERNADETTE · 04-04-2008, 17:33

Quote:

Originally Posted by emamum23

i dont think you can get gas cards from the shop, only electric.. i was waiting a week for mine and british gas said you couldnt do that.. i had to have a national grid engineer out twice to put emergency on for me.

You can get a card at the shop pam mentioned shop but they charge you £7 before you get any power on it

pam1 · 04-04-2008, 17:34

yol
tell her to ring them back and say she as a child under 5 they should come out right away.can she not use a land line like her mums or a friends.

pam1 · 04-04-2008, 17:38

Bernadette.
I Did Not Think Thay Charge £7 For Just A Card

BERNADETTE · 04-04-2008, 17:46

Quote:

Originally Posted by pam1

Bernadette.
I Did Not Think Thay Charge £7 For Just A Card

They do pam my daughter got one

Yolanda25 · 04-04-2008, 18:07

Quote:

Originally Posted by onlyme

The supplier can actually send an engineer out who can manually put credit on the meter. It is against the law for a house to have no supply with a dependant living there. Demand the engineer!

It says that on my post, they say that they were gonna send someone but it wasnt guarantee,and it never came.

They dont have prepayment card meters in shop where we asked