P.a.s.s.

Busman747 · 01-05-2005, 16:10

What is it? - "Public Assistance and Service Standards" It is a new system in place for Lancaster Police to "grade" emergency calls and respond according to the nature of the incident, ....and the vunerability of the caller.

GRADE 1 - An emergency with a response time of 15 minutes...

GRADE 2 - For an incident that is NOT an emergency but involves vunerable victims, response time 1 hour...

GRADE 3 - Covers general day-to-day incidents with a response time of 8 HOURS.

GRADE 4 - Can be used for routine enquiries requiring a response or contact within 72 HOURS.

GRADE 5 - Used for incidents that can be resolved without having to send a police Officer out to see the caller because they can be dealt with by the communications centre or help desk.

Superintendent Peter White who is head of ""CALL MANAGEMENT" says: "We also looked at our existing deployment practises before overhauling them to ensure we are able to meet peoples needs. It makes sense to have alternative ways of helping people so SURGERIES at main Police Stations were established. In addition, we recruited "DYNAMIC DEMAND MANAGERS" who work in our control rooms to ensure we use all our resources to meet the promised response times"

Police Authority Member David Edmundson added " L.P.A. welcome the introduction of P.A.S.S. which further consolidates the improvements in customer response as a result in the investment by the AUTHORITY IN SYMPOSIUM (which moniters the performance in the communications room) This increasing customer focus fulfills the commitment made at the time of the best value review of call handling, which promised to significantly improve performance and provide a better service to the community."

I have many questions to ask regarding the above and to start with, I notice that with 5 grades awarded to each phone call, only grade 1 is classed as an "Emergency" All others are "Incidents." I wonder which illegal actions are which! I'm sure a few Accy webbers could enlighten me

In case you are wondering why there are no cops to respond to "Incidents", just look at the chain of command..from the poor telephonist with "The Surgery" looking over his/her shoulder, overseen by the Call Management, headed by the Head, Ooh, I should have slipped in the Dynamic Demand Managers somewhere,.....and everything being monitered by the Authority in Symposium......................How about streamlining the system by getting someone to pick up the phone and a few more cops to investigate? or is that too simple

chav1 · 01-05-2005, 16:14

so by the time they turn up to a burgulary the stolen goods will be sold and the crooks probably will have done another 5 or 6 bugularys before anyone turns up

999 should be rapid response no matter what and those who waste time should be fined

999 for a sore toe for instance should carry a penalty

Busman747 · 01-05-2005, 16:25

Burglaries probably come under Grade 3 .......day to day incidents

cashman · 01-05-2005, 16:41

i think 15 mins for an emergency is a bit too long, if you report somebody being beaten badly by a gang,15 mins could unfortunatley be too late.i agree with the few more cops to investigate,but your correct busman that is too simple.

chav1 · 01-05-2005, 19:09

with such terrible response times perhaps its abouttime more power was given to the victims or intended victims so thatthey can better defend or protect themseles

cashman · 01-05-2005, 22:06

Quote:

Originally Posted by chav1

with such terrible response times perhaps its abouttime more power was given to the victims or intended victims so thatthey can better defend or protect themseles

thats open to debate,would be ok used by sensible people,but beanheads,cretins and bullies would probably use it to great effect also.

Busman747 · 01-05-2005, 23:17

Remember the days when if you wanted a cop, you just looked out for the uniform?? Which of these are coppers?

Answer: NONE!

garinda · 02-05-2005, 07:15

An hour for a situation with 'vunerable' victims seems appalling.

What does it constitute? Children with warring parents, an elderly woman hearing an intruder, a rape victim?

How on earth can 'vunerable' people be left so long? l know this is a maximum hoped for response time, but will it get any quicker if these victims become more vunerable by being dead?

Neil · 02-05-2005, 09:39

Quote:

Originally Posted by Busman747

Which of these are coppers?

Are you sure that Community Beat Managers are not real Police?
The Oswaldtwistle Community Beat Manager is PC 2903 Tracey Finn

Busman747 · 02-05-2005, 15:48

Quote:

Originally Posted by Neil

Are you sure that Community Beat Managers are not real Police?
The Oswaldtwistle Community Beat Manager is PC 2903 Tracey Finn

You are right Neil, I was confused by the flash name, in my day coppers were coppers.....

Neil · 02-05-2005, 16:51

Quote:

Originally Posted by Busman747

You are right Neil, I was confused by the flash name, in my day coppers were coppers.....

That is true enough. I think all the extra's help but I wish we just had a lot more fully trained police officers on the streets