PC World - My Sale of Goods Act Experience - Page 2

churchman phil · 17-04-2009, 13:33

'erindoors laptop is playing up. We think the hard-drive is corrupt somehow as it does not boot up normally. We have to boot up in restore mode - F11 - and it then works near perfect. Would that be covered by the same thing as it is only 9 months old??

Neil · 17-04-2009, 14:04

Quote:

Originally Posted by churchman phil

'erindoors laptop is playing up. We think the hard-drive is corrupt somehow as it does not boot up normally. We have to boot up in restore mode - F11 - and it then works near perfect. Would that be covered by the same thing as it is only 9 months old??

It sounds like a windows software fault that. First thing they would tell you to do is back up any important data - photos, documents, email etc and then use the restore feature of the laptop to put the software back to like it was when it was new. If it still does not work correctly without you installing anything then it is faulty and needs to go back.

churchman phil · 17-04-2009, 16:34

We've done the full system restore thing Neil. Will be taking it back then. Cheers!

lindsay ormerod · 18-04-2009, 17:36

You can quote the Sale of Goods Act and not fit for purpose for pretty much anything, I have done so with a pair of shoes before now, after being told by some daft assistant that they "weren't designed for outdoor wear" Haahaa !
Good result there Neil !

Neil · 18-04-2009, 17:39

Thanks Lindsay and thank you for suggesting using a statement as proof of purchase - they did not even ask for my receipt, just checked on there system when I had bought it.

andrewb · 23-04-2009, 15:12

I thought the battery had gone on my laptop, I planned to get a new one but never got around to it. It probably went within warranty too. Anyway Its getting a new free case at the moment, apple phoned me up and said that in fact it was not the battery but the motherboard. They inform me that its 8 months out of warranty.

I got it from PC World, so I am off there tomorrow to try and get something done. I don't think 1.5 years is at all reasonable for the life of a laptop! Especially not at the macbook price range!

shillelagh · 23-04-2009, 17:04

I thought you were going there today after leaving me and katex ......

Neil · 23-04-2009, 19:21

Quote:

Originally Posted by andrewb

I got it from PC World, so I am off there tomorrow to try and get something done. I don't think 1.5 years is at all reasonable for the life of a laptop! Especially not at the macbook price range!

Have a read of this Consumer rights: how to make 'em play fair...

entwisi · 23-04-2009, 20:04

i was in there yesterday. I had pre ordered a memory stick for a pc for someone.-anyway they didn't have one on the shelf despite tnheir system saying they had. Whilst they went in the back i looked about and found what i wantedin one of the 'bins' dotted about. Even better it had a sticker of 7.99 on it instead of 29.99. So i took it to the counter and said i'd have this instead. Unfortunately he knew the SOGA and simply said he would withdraw it from sale(as they can) . i did try the old "poor customer service" line but they were having none of it

(

Neil · 23-04-2009, 20:09

I see all the staff know the rules when it comes to saving them money but only the manager when it ends up costing them money.

MCR ADIM · 23-04-2009, 22:08

I dont get if it was in the bin with a reduce price why he remove it from sale.

andrewb · 24-04-2009, 08:12

Quote:

Originally Posted by Neil

Have a read of this Consumer rights: how to make 'em play fair...

Cheers Neil!

shillelagh I was going to, but had to re-arrange as people were not ready.

entwisi · 24-04-2009, 11:50

Posted via Mobile Device
Because he claimed it was incorrectly priced. He reckoned some customer must have put the price sticker on it.

lindsay ormerod · 24-04-2009, 18:34

Customers changing stickers used to happen all the time at Music Zone, idiots didn't realise we had price lookup on the tills so the correct price came up anyway, if challenged I used to withdraw item from sale and politely point out that trying to obtain goods by deception was illegal, usually did the trick!

entwisi · 24-04-2009, 19:15

Posted via Mobile Device

Heh, thing is the sticker wa obviously well stuck on as you couldn't even remove it if you tried and it was one of those 'security ' boxes so the only people who could have put the memory in was the staff. I reckon some one hadn't checked what price was on the other side. I knew i couldn't 'force' the sale so tried the 'you should honour as good Google Page Ranking' line but they were having none of it.....