peel house surgery is pathetic

accyman · 21-05-2008, 14:00

peel house surgery is pathetic or pals as i think its called now

they have moved to a big new building , total refurbishment and still cant manage to open 5 days a week

i have just recieved a phonecall which requires me to go into my doctors and get some documents that need to be sent out asap but due to the surgery been closed today i will not only have to wait until tomorrow to ask for it but will also have to wait 3 working days until i can go in and get it making it monday possibly tuesday before i get what i need

not only this but the surgery is still closed most of friday afternoon for staff training , how much training do the staff need they have been closing for staff training on friday for what seems years and probably is years so either their systems change weekly or the staff arnt all that bright at picking things up

also for such a large practice is there realy any need to close at dinner for 1 hour ? , many other buisnesses manage to do split dinner shifts so i dont see why a doctors surgery cant

is it just my doctors surgery that spends most of the time closed or is every other surgery in accrington the same because i realy do think its time to move doctors , preferably to one thats open

ok rant over

cashman · 21-05-2008, 14:15

its designed crap, ya have to go upstairs to leave yer presriptions,etc or use the lift, some are unable to use em, went in approx 10 days ago to make n appointment, got 1 fer next weds - up baxenden

theres a computer up there sign says "Fast Track" appointments, so i tried it, bloody useless only 2 doctors on the list none were mine, probably docs who no ****** else wants to see?

by then i had lost my place in the queue 3 more were infront of me, eventually i gets to the front, can i make n appointment please? you should ring sir.... i did but couldn't get through thats why i'm here.

how anyone thats bad on there pins n can't use a lift goes on , god only knows

cos if they collapse downstairs its 2 wks or more before ya can see a doc

the building is nice, the design n orginisation is crap.

accyman · 21-05-2008, 14:50

whoever is in charge needs a kick up the bum or sacking, i have no idea why they scrapped been able to ring in for prescriptions there are loads of people now that have to take bus trips every week to get their precscription ordered

perhaps the staff training on fridays is teaching them how to actualy pick up a phone and not leave it on hold for 20 mins

bloody pathetic and a right shambles

WillowTheWhisp · 21-05-2008, 15:05

The prescription ordering can be solved if it's a repeat prescription by getting Boots to do it for you. They do ours and all I do is call in at the chemist every 4 weeks to pick the stuff up. Brilliant.

As for the rest of it - no different to when it was in Avenue Parade. Different location that's all but same system which seems to be geared up to anything but actually treating patients.

cashman · 21-05-2008, 15:09

it is differant from avenue parade willow, there were no stairs/lifts there.

WillowTheWhisp · 21-05-2008, 15:11

Good point.

pipinfort · 21-05-2008, 15:19

Must agree, Peel House, no matter where it is, is a poor excuse for a health centre, different building, same shambolic organisation.........

accyman · 21-05-2008, 15:50

they couldnt even manage to do the most simple task of all..

keeping the same phone number when moving

like i said

pathetic

jaysay · 21-05-2008, 16:36

Belies the statement big is best don't it, My doctor is a one man band, can fax my repeat prescriptions through, and they send them to the local chemist who deliver. No appointments just turn up, and if you need a house call he comes the same morning if you ring before 10am, has been my doc for 22 years and wouldn't swap him for anything

MargaretR · 21-05-2008, 16:56

Drs Dixon and Manuel at Myrtle House decided not to move to the new centre.
Glad about it .... I have no complaints about their service to their patients

just wish that everything wrong with me wasn't labelled 'old age'

lindsay ormerod · 21-05-2008, 18:48

We have a free prescription collection service at Boots and we pick up from all the surgeries in Accrington , we also do postal service for some surgeries further away.
It's really easy as Willow said, you leave us your repeat slips, we order from the Docs and your meds are waiting for you the following month instore. If there are any extra or alterations you can ring us and we sort it out.
I was instore when Willow last collected and I know she is thrilled with the service !

slinky · 21-05-2008, 18:55

Quote:

Originally Posted by [email protected]

Drs Dixon and Manuel at Myrtle House decided not to move to the new centre.
Glad about it .... I have no complaints about their service to their patients

just wish that everything wrong with me wasn't labelled 'old age'

I couldn't agree more Margaret ( about the doctors, not old age )

.... I must admit, I would prefer to see Dr Dixon than manuel, manuel always seems very pee'd off to me, where as Dr.Dixon is always coming out with his one liners that instantly make you feel better. I like the older Dr Dixon that stands in there too, he is a lovely chappy.

MargaretR · 21-05-2008, 19:03

Quote:

Originally Posted by slinky

I couldn't agree more Margaret ( about the doctors, not old age )

.... I must admit, I would prefer to see Dr Dixon than manuel, manuel always seems very pee'd off to me, where as Dr.Dixon is always coming out with his one liners that instantly make you feel better. I like the older Dr Dixon that stands in there too, he is a lovely chappy.

I got Manuel chuckling once

when I told him that the antidepressant I had briefly, had restored the libido I once had, and I didn't want thaaaaaat

slinky · 21-05-2008, 19:07

Quote:

Originally Posted by [email protected]

I got Manuel chuckling once

when I told him that the antidepressant I had briefly, had restored the libido I once had, and I didn't want thaaaaaat

Hahahaha ..... You should have taken a picture of him laughing, Some would pay good money to see that

Same when they used to come to visit where I worked, never got a smile of Manuel, but Dixon..... god that fells is a clown. When he buzzed the door to be let in, we used to answer and say " hello, who is it ?? " and he always came out with something funny, usually whoever was in the headlines that week...... Tony Blair Etc. .... the best one was when he said " Harold Shipman "

Good job we know and love him

Boeing Guy · 21-05-2008, 19:31

Could not agree more, last time I was home, I found out that it is advisable to get the Yellow Fever Jab, this costs £32.00 as the NHS don't pay it.
Seeing I fly into the Congo, Cameroon etc, I thought better get it.

So called them up and a very snotty receptionist informed me that I would have to wait two weeks, I am paying for this dammed thing. When I explained my problem, going back to Morocco in a few days, she told me that it was no use getting it done as it ould not protect me. At no time did she ask what my travel plans were.
Rang a surgery in Whalley, no problem, very nice, helpful and glad to take some money off me. I am so glad my doctor did not move there.