Take care if you use Amazon

[Jim Procter]

I have been ordering a few things from Amazon on the run up to Christmas and was very satisfied with the service provided until out of the blue I found they had taken £79.00 out of my bank account. Apparently I had inadvertently pressed a button which made me a member of Amazon Prime.I didn't want this service which provides streaming thousands of films and a one day delivery service on all purchases.I have tried to cancel this service but the answer is "Tough mate ,you pressed the button and you will have to cancel next year as you have paid for 12 months.I have put this item on here to warn folks that you have to be very very careful when you deal with these multi national giants like Amazon .They don't take any prisoners.

[Michael1954]

It's easy to do too. They are always pushing their Prime service. It's enough to put you off using Amazon altogether.

[gpick24]

You can get a refund if you are still in the free month trial or if your trial has ended and haven't used any of the prime services -
http://www.moneysavingexpert.com/rec...n-prime-refund


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[Jim Procter]

I realised that Mr Pick but and I tried that but I didn't realise the money had gone until my monthly bill statement arrived and I saw the £79.00 had gone and by then I had passed the date I have lost my money by my own fault and I can't blame anyone but myself but I want others to beware.

[Margaret Pilkington]

Just remember to set a date to remind yourself to cancel this. I am not sure if they tell you before they debit your account.
I keep getting 'encouragements' to use this product, but there is nothing in it for me.
I only order very infrequently. Most of my Amazon purchases are on downloads for my Kindle

[gpick24]

My Mrs signed up for it a while back, used the free month but forgot to cancel, because she hadn't used the prime services outside the trial period she was still able to get a refund 2 months later.
Keep trying, if you haven't used it you are entitled to a full refund.


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[accyman]

amazon deliberately try to make you accidentally click the prime option.It was offered to me three times before i finally managed to pay for it without accepting the prime service and each time the method of paying with prime added was very clear and bold unlike the normal method without which was smaller and not as visible

if amazon only had a clear button they could use to pay their taxes

[maxthecollie]

If you sign for the month's free trial and forget to cancel it,they will take 12months payment from you. Best to remove your card details once you have ordered something

[Jim Procter]

Thank you for all your advice, but I have resigned myself to the fact that I have lost £79.00To be quite honest with you I have no idea whether I signed for a trial or not.I don't know if I signed directly for the Prime or not. I have looked back over the site and noted that the buttons to join are more prominent than the buttons I meant to use. This is obviously a ploy by Amazon to snare unwary 85 year olds like me. Although I enjoyed using Amazon and they have had a fair amount of business from me you can assured that I will not using this site again.Once bitten twice shy as they say enough is enough . Goodbye Amazon goodbye

[Rowlf]

I am sorry to hear your story Jim. I hope you do try again to get your money back. Amazon are not the only site to offer free months trials and then take a years subscription should you forget to cancel when the month is up. Most of the ancestry cites do it too.

[Michael1954]

Just out of curiosity, have you spoken to anyone at Amazon by telephone, or has the conversation been by email? I've always struggled in the past to find relevant telephone numbers which Amazon make hard to find on their site. I would have thought they would have offered something as a goodwill gesture. After all, you have given them a lot of business in the past.

[Guinness]

Originally Posted by Jim Procter

Thank you for all your advice, but I have resigned myself to the fact that I have lost £79.00To be quite honest with you I have no idea whether I signed for a trial or not.I don't know if I signed directly for the Prime or not. I have looked back over the site and noted that the buttons to join are more prominent than the buttons I meant to use. This is obviously a ploy by Amazon to snare unwary 85 year olds like me. Although I enjoyed using Amazon and they have had a fair amount of business from me you can assured that I will not using this site again.Once bitten twice shy as they say enough is enough . Goodbye Amazon goodbye

Not using it is a bit daft if you don't mind me saying...if you can't get your money back, then at least get some value for it!

You should use the crud out of free/early delivery for the next 12 months AND make sure you cancel it before it auto-renews next year

[Jim Procter]

Great news.I followed the advice of Michael 1954 and Googled the phone number of Amazon.My call was answered by a genial young fellow who listened to my tale of wo with great concern. Leave it with me for a couple of minutes and I'll see what I can do. After a few moments he said we have decided to cancel Prime and reimburse you with £62.20,the money will be in your account in 2 to 3 days and I will send you an Email confirming this offer. Well I was well chuffed as you can imagine , but I will make sure before I press buttons in the future.I might even reverse my decision and send Amazon an order or two.Thanks to all of you who made suggestions to my problem especially to Micheal1954,Thank you.

[Margaret Pilkington]

Well done Jim.
Persistence pays off in the end, and though you did not get all your money back you got most of it. I am very pleased for you.

[cashman]

Very glad yeh got sorted Jim.