Town Centre Changes

[Ken Moss]

Originally Posted by garinda

Reported in the press yesterday.

It is believed travel firm Expedia is moving it's call centre to Bangalore in India.

Accrington firm announces 250 job losses (From Lancashire Telegraph)

It amazes me that firms still don't realise the enormous frustration that customers feel when they ring up and have difficultly communicating effectively with an operator to whom English may not be the first language. I've switched banks several times in the past few years and the first question I have always asked is whether or not they operate from UK call centres and it's pretty staggering how many are overseas.

I note that 'UK Call Centres' has become a selling point recently but, despite my loathing of automated systems, I still find myself preferring the Train Tracker system when checking rail times after I was told that a journey from Rishton to Preston would take over four hours and I would have to change trains twice. The final straw came when I was asked what the postcode was for Manchester Victoria so that the operator could find it on her system.

I'm sure someone calling from Bombay would be just as impressed with my knowledge of India....

[jaysay]

Originally Posted by Ken Moss

It amazes me that firms still don't realise the enormous frustration that customers feel when they ring up and have difficultly communicating effectively with an operator to whom English may not be the first language. I've switched banks several times in the past few years and the first question I have always asked is whether or not they operate from UK call centres and it's pretty staggering how many are overseas.

I note that 'UK Call Centres' has become a selling point recently but, despite my loathing of automated systems, I still find myself preferring the Train Tracker system when checking rail times after I was told that a journey from Rishton to Preston would take over four hours and I would have to change trains twice. The final straw came when I was asked what the postcode was for Manchester Victoria so that the operator could find it on her system.

I'm sure someone calling from Bombay would be just as impressed with my knowledge of India....

As soon as I here a foreign voice these days I just hang up, and if I need to contact anyone I just send an email these days

[MargaretR]

I needed to phone Orange broadband service a few days ago when I found my internet connection was down.

The young man was asian, and although his english was fairly understandable, he told me to type a web address - using 0(nought) in places where .(dot) should be, and so the call was prolonged unneccessarily (at my expense) until it dawned on me that his instruction was flawed.

[lancsdave]

Apparently it's Farmfoods last day today, everything half price.

Heard it's going to be taken over by Heron Foods.

Also heard that the Famous Names shop on Union St closed down last week

[jaysay]

Originally Posted by lancsdave

Apparently it's Farmfoods last day today, everything half price.

Heard it's going to be taken over by Heron Foods.

Also heard that the Famous Names shop on Union St closed down last week

How dare you mussel in on Bee's territory Dave

[Alan Varrechia]

Yeah Dave. You scampi.

[Atarah]

I walked past Farm Foods today and wondered why there were so many people inside. I just HAD to have a nosey of course, so went inside. I was DISGUSTED at the greedy, greedy people who had SHOPPING TROLLIES PILED HIGH with ANYTHING in, cos apparently everything was half price. I walked out, disgusted in the human race!

[lancsdave]

Originally Posted by Atarah

I walked past Farm Foods today and wondered why there were so many people inside. I just HAD to have a nosey of course, so went inside. I was DISGUSTED at the greedy, greedy people who had SHOPPING TROLLIES PILED HIGH with ANYTHING in, cos apparently everything was half price. I walked out, disgusted in the human race!

Apparently at one point they were actually fighting amongst each other.

[walkinman221]

Originally Posted by lancsdave

Apparently it's Farmfoods last day today, everything half price.

Heard it's going to be taken over by Heron Foods.

Also heard that the Famous Names shop on Union St closed down last week

Yeah freezing out bee like that its not nice

[Margaret Pilkington]

Famous Names in Union St. has gone, it was open on Saturday, and looked fully stocked........so to have the shop totally empty my Monday morning must have taken quite a bit of hard work.
I suppose the Lady Clitheroe Shop will be quite pleased....though to be honest I can't see that lasting long.

[garinda]

Originally Posted by Margaret Pilkington

I suppose the Lady Clitheroe Shop will be quite pleased....though to be honest I can't see that lasting long.

Apparently that's owned by Kevin Horkins, but doesn't seem to have any of the pizazz associated with his other businesses.

I've rarely seen anyone in there.

[Atarah]

Nah then! Guess what I am picking up on ....... fascinating is this!!!! I have heard today that the reason the fashion shop in Union Street has closed (you are sure it has?) is because IT IS GOING TO BE PULLED DOWN TO MAKE A WALK WAY THROUGH TO THE NEW BUS STATION!!!!!!!! How about that!!!!!!

[garinda]

Originally Posted by Atarah

Nah then! Guess what I am picking up on ....... fascinating is this!!!! I have heard today that the reason the fashion shop in Union Street has closed (you are sure it has?) is because IT IS GOING TO BE PULLED DOWN TO MAKE A WALK WAY THROUGH TO THE NEW BUS STATION!!!!!!!! How about that!!!!!!

Blimey.

Is the word on the street it's just one shop that's going to be demolished?

Makes geographical sense, but seems a little premature, for as far as I know nothing's been confirmed about the bus station.

[lancsdave]

I think the speed of it's exit would suggest that isn't the reason

[garinda]

Originally Posted by lancsdave

I think the speed of it's exit would suggest that isn't the reason

My mum was spitting feathers.

She still had two pounds to spend, left on a credit note.